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Privacy Policy

– MedSolRx, LLC

1. Introduction and Joint Notice

MedSolRx, LLC (“we,” “us,” “our”) provides telehealth services via licensed clinicians under OpenLoop Health’s platform. This Privacy Policy describes how we collect, use, disclose, and protect your Protected Health Information (PHI) and other personal data.

This is a joint Notice of Privacy Practices involving MedSolRx and affiliated Covered Entities, including OpenLoop Healthcare Partners, as mandated by HIPAA.

2. Your Privacy Rights

Under HIPAA and state laws, you have the following rights:

🔹 Request access to your PHI (medical/billing records), in paper or electronic form.

🔹 Request corrections to errors or omissions in your records.

🔹 Request confidential communications (e.g. specific contact method/address).

🔹 Restrict disclosures of PHI for treatment, payment, or operations (we may not always grant).

🔹 If you fully self-pay, you can restrict insurer disclosures.

🔹 Obtain an accounting of PHI disclosures for past six years.

🔹 Receive a copy of this Privacy Policy on request.

🔹 Appoint someone to act on your behalf.

🔹 File a complaint without fear of retaliation.

3. How We Use & Share Your Information

Treatment: To coordinate care with healthcare providers and pharmacies.

Operations: Manage scheduling, patient communication, quality assurance, and platform improvements.

Payment: Submit claims to insurance and manage billing.

Public Health & Safety: Compliance with legal requirements, reporting, research, organ donation facilitation.

Legal & Law Enforcement: In response to valid legal requests, court orders, or regulations.

Other PHI Uses: With your written authorization (e.g. marketing, fundraising).

4. Minimum Necessary Principle

We adhere strictly to HIPAA’s "minimum necessary" standard—only authorized staff access the minimum PHI required for their roles.

5. Administrative, Physical & Technical Safeguards

We maintain robust safeguards:

🔹 Designated Privacy & Security Officials oversee policy and staff training.

🔹 Role-based access limits PHI exposure to essential personnel.

🔹 Encryption, multi-factor authentication, and audit logging protect electronic PHI.

🔹 Secure paper storage and access controls for physical records.

6. Breach Notification

We will notify affected individuals, HHS, and media (if >500 individuals) within 60 days of discovering a breach of unsecured PHI.

7. Special Situations

🔹 Fundraising: With minimal PHI and clear opt-out options.

🔹 Psychotherapy Notes: Require explicit consent for any use.

🔹 De-identified Data: May be used or shared without restriction.

8. Notice Delivery

🔹 Provided on first service date in paper or electronically.

🔹 Posted permanently on our website.

🔹 Available upon request at any time.

9. Policy Updates

We reserve the right to modify this Privacy Policy. Changes become effective upon posting and will be documented with the revision date.

10. How to File a Complaint

Contact our Privacy Officer:

🔹 Address: 66 West Flagler Street, Suite 900, Miami, FL 33130

🔹 Email: [email protected]

🔹 Phone: 888-432-2050

No Clinics. No Judgment. Just Progress.

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