Charm City Pet Crematory: Privacy Policy
At Charm City Pet Crematory ("we," "us," or "our"), your privacy is very important to us. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit our website or use our services.
1. Information We Collect We may collect the following types of information:
Personal Information: Name, address, phone number, email, pet name and type, and any other information you voluntarily provide through forms or service requests.
Technical Information: IP address, browser type, access times, and pages visited via cookies or analytics tools.
2. How We Use Information
We use your information to:
Provide cremation and memorial services
Communicate with you regarding your pet's care or appointment
Send service updates, confirmations, or reminders
Improve our website and services
Comply with legal obligations
3. Sharing of Information
We do not sell or rent your information. We may share it with:
Trusted service providers (e.g., payment processors)Law enforcement or authorities if required by law
4. Cookies and Analytics
We use cookies and third-party analytics to enhance user experience. You may disable cookies via your browser settings, but this may affect site functionality.
5. Data Security
We implement standard security measures to protect your information. While we strive to protect your data, no system is 100% secure.
6. Your Choices
You may request access to, correction of, or deletion of your personal information by contacting us.
7. Children's Privacy
Our services are not directed at children under 13, and we do not knowingly collect information from them.
8. Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted here with the effective date.
Contact Us: Charm City Pet Crematory
Baltimore, MD
Email: [email protected]
Phone: +1 443-806-8153
Here’s How We’ll Support You
We know that saying goodbye is never easy. That’s why we promise to listen without rushing, to treat your pet with the respect they deserve, and to be here for you every step of the way — with empathy, patience, and warmth.
We’ve designed a simple, compassionate process to ease your burden.
Every step is handled with care, respect, and understanding.
Complete This Short Form – It helps us understand your needs and preferences.
Schedule or Let Us Reach Out – You can choose a time to talk, or we’ll contact you directly.
We're Here For You – We'll stand by you with warmth and support in this unfortunate time.
"I felt like they were there for me"
"Their customer service went above and beyond"
"Wonderful Service"
"I had to put my lil doodlebug down this week, and it has been very difficult. The people a Charm City were extremely helpful and kind. They picked my dog for cremation up from the vet and gave her back to me in a tasteful box that I can put on my desk. I felt like they were there for me and only me during this difficult time and I am extremely grateful for that."
- Hogarth F
"Their customer service went above and beyond my expectations. Our wheelchair dachshund Willie died unexpectedly. Zoey went the extra mile to treat our little guy with dignity. Willie was a big part of our family, and Zoey understood and was very compassionate. The day after we left Willi's remains with them, his ashes were returned to us in a beautiful box in a nice bag with tissue. They even saved some of his beautiful fur for us in a little bag when we asked. We were treated with compassion, and that is what makes them the best at what they do"
- Chris S
"Wonderful service. My poor pup died in the middle of the night and they contacted us right back at 3:00a.m. Treated my son with compassion and dignity. We had our beloved pup back within 24 hours! I thank them from the bottom of my heart!"
- Wendy B
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