Charm City Pet Crematory: Terms Of Service
These Terms of Service ("Terms") govern your use of the Charm City Pet Crematory website and services. By using our services, you agree to these Terms.
1. Services Provided
Charm City Pet Crematory offers pet cremation, transportation, memorials, and grief support services to pet owners in Baltimore and surrounding areas.
2. User Responsibilities
By using our services, you agree to:
Provide accurate and complete information
Treat our staff and facilities with respect
Make timely payments as agreed
3. Payment and Cancellations
Payment is due at the time services are rendered unless otherwise arranged.
Cancellations should be made at least 24 hours in advance to avoid a service charge.
4. Handling of Pet Remains
We treat all pet remains with the utmost respect. Service types (private, semi-private, or communal) will be clearly explained and documented.
5. Intellectual Property
Website content, images, and branding are owned by Charm City Pet Crematory and may not be reused without permission.
6. Limitation of Liability
We are not liable for indirect or incidental damages arising from the use of our services. Our total liability shall not exceed the amount paid for the services rendered.
7. Governing Law These
Terms are governed by the laws of the State of Maryland.
8. Changes to Terms
We reserve the right to modify these Terms at any time. Updates will be posted on this page with an effective date.
Contact Us: Charm City Pet Crematory
Baltimore, MD
Email: [email protected]
Phone: +1 443-806-8153
Here’s How We’ll Support You
We know that saying goodbye is never easy. That’s why we promise to listen without rushing, to treat your pet with the respect they deserve, and to be here for you every step of the way — with empathy, patience, and warmth.
We’ve designed a simple, compassionate process to ease your burden.
Every step is handled with care, respect, and understanding.
Complete This Short Form – It helps us understand your needs and preferences.
Schedule or Let Us Reach Out – You can choose a time to talk, or we’ll contact you directly.
We're Here For You – We'll stand by you with warmth and support in this unfortunate time.
"I felt like they were there for me"
"Their customer service went above and beyond"
"Wonderful Service"
"I had to put my lil doodlebug down this week, and it has been very difficult. The people a Charm City were extremely helpful and kind. They picked my dog for cremation up from the vet and gave her back to me in a tasteful box that I can put on my desk. I felt like they were there for me and only me during this difficult time and I am extremely grateful for that."
- Hogarth F
"Their customer service went above and beyond my expectations. Our wheelchair dachshund Willie died unexpectedly. Zoey went the extra mile to treat our little guy with dignity. Willie was a big part of our family, and Zoey understood and was very compassionate. The day after we left Willi's remains with them, his ashes were returned to us in a beautiful box in a nice bag with tissue. They even saved some of his beautiful fur for us in a little bag when we asked. We were treated with compassion, and that is what makes them the best at what they do"
- Chris S
"Wonderful service. My poor pup died in the middle of the night and they contacted us right back at 3:00a.m. Treated my son with compassion and dignity. We had our beloved pup back within 24 hours! I thank them from the bottom of my heart!"
- Wendy B
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