SMS Messaging Terms & Compliance

1. Program Description

Our messaging program sends appointment confirmations and reminder messages to customers who book appointments with PatientFlow via our website () or scheduling forms and explicitly opt in to receive SMS notifications.

Opt-in is collected through web forms using a dedicated SMS consent checkbox. Messages may include:

Appointment confirmations

Appointment reminders

Rescheduling updates

Customer support communications

2. Cancellation Instructions

You can cancel SMS services at any time by replying “STOP” to any message you receive from us.

After sending “STOP,” you will receive confirmation of your unsubscribe status and will no longer receive SMS messages.

To rejoin, simply sign up again using our forms.

3. Support Information

If you experience any issues, reply “HELP” for assistance or contact us directly:

📞 Phone: +1 855-514-9484

📧 Email: [email protected]

4. Carrier Liability

Mobile carriers are not responsible for delayed or undelivered messages.

5. Message & Data Rates

Message and data rates may apply. Message frequency may vary depending on your appointments and service usage.

For details, please contact your wireless provider.

6. Supported Carriers

Our SMS service is compatible with major carriers. Availability may vary depending on your region and provider.

7. Age Restriction

You must be at least 18 years old to participate in our SMS program.

8. Privacy Policy

For privacy-related information, please visit:

privacy-policy

We comply with applicable regulations, including TCPA and CTIA guidelines, for SMS communications.

General Terms

This website ("Site") is owned and operated by PatientFlow ("Company", "we", "us").

By accessing or using the Site, you agree to these Terms of Service, our Privacy Policy, and any additional applicable terms.

We reserve the right to update or modify these terms at any time. Continued use of the Site means you accept those changes.

Intellectual Property Rights

Our Limited License to You

All content on this Site is the property of PatientFlow and is protected by intellectual property laws.

You may use the Site for personal, non-commercial use only. Unauthorized use, reproduction, or distribution is strictly prohibited.

Your License to Us

By submitting any content (comments, media, etc.), you confirm you own or have permission to share it.

You grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and distribute that content.

Disclaimers

We may include links to third-party websites. We are not responsible for their content, services, or policies.

All services and content are provided “as is”, without warranties of any kind.

You agree to indemnify and hold PatientFlow harmless from any claims or damages arising from your use of the Site.

Online Commerce

We may promote or link to third-party products or services.

We are not responsible for:

Product quality

Payment processing

Third-party transactions

All transactions are between you and the third party.

Registration & Account Security

You agree to provide accurate information when registering.

You are responsible for:

Keeping your login details secure

All activity under your account

Report any unauthorized access immediately to [email protected].

Termination

We may suspend or terminate your access without notice if you violate these Terms or engage in unlawful behavior.

Governing Law

These Terms are governed by applicable laws in the region where PatientFlow operates.

Any disputes will be resolved through binding arbitration in that jurisdiction.

Changes to Terms

We may update these Terms at any time. The latest version will always be available on our website.

Contact Information

If you have any questions, contact us:

PatientFlow

📞 Phone: +1 855-514-9484

📧 Email: [email protected]