IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

PatientFlow ("we," "us," or "our") does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing or promotional purposes.

All SMS opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

Name, email address, phone number, physical address

Payment information (for purchases or quotes)

Opt-in records and timestamps (SMS, email, etc.)

Non-Personal Information:

IP address, browser type, device information

Website usage and analytics

Cookies and tracking technologies

Customer Communication:

Inquiry and support records

Appointment details and preferences

Service history and feedback

2. How We Use Your Information

We use your information to:

Provide and improve our services

Process transactions and payments

Communicate about appointments, inquiries, and updates

Enhance website performance and user experience

Ensure security and prevent fraud

Maintain communication preferences and consent records

3. SMS Messaging & Compliance

Text Message Program Terms

By opting into SMS messaging, you agree to receive messages related to our services, including:

Appointment reminders

Customer support

Important service updates

Opt-In & Consent

Messages are only sent after explicit consent

We maintain timestamped opt-in records

We comply with TCPA and applicable regulations

Opt-Out Instructions

Reply “STOP” to unsubscribe at any time

You will receive confirmation of opt-out

Requests are processed within 24 hours

Message Frequency

Message frequency varies based on your interactions

Messages are strictly related to requested services

No promotional messages without consent

Help & Support

Reply “HELP” for assistance

Or contact: [email protected]

Carrier Information

Standard message and data rates may apply

Carriers are not liable for delays or failures

Supported carriers include major providers

🔒 SMS Data Protection Statement

No mobile information will be shared with third parties for marketing/promotional purposes.

Information may only be shared with subcontractors (e.g., messaging providers) to deliver services.

All SMS opt-in data and consent records remain protected and confidential.

4. Information Sharing & Disclosure

We do not sell or rent your personal data.

We may share data with:

Service Providers:

Payment processors

Scheduling systems

SMS providers (for message delivery only)

All providers are required to maintain strict confidentiality.

Legal Compliance:

When required by law or legal process

To protect our rights and users

Business Transfers:

In case of merger, acquisition, or sale

Data remains protected under this policy

⚠️ Important: SMS opt-in data is never shared, except with messaging providers necessary for delivery.

5. Data Security

We implement strong security measures:

Data encryption (in transit & at rest)

Secure access controls

Regular system updates

Staff training on data protection

Breach response protocols

Backup and recovery systems

⚠️ Note: No system is 100% secure, but we follow industry best practices.

6. Cookies & Tracking Technologies

We use cookies to:

Analyze traffic and usage

Store user preferences

Improve functionality

Measure performance

You can disable cookies in your browser settings (some features may not work properly).

7. Your Rights & Choices

You have the right to:

Access, update, or delete your data

Unsubscribe from emails anytime

Opt-out of SMS by replying STOP

Request data usage details

Withdraw consent anytime

File a complaint with authorities

To exercise your rights, contact us below.

8. Third-Party Links

Our website may include third-party links.

We are not responsible for their privacy practices. Please review their policies separately.

9. Changes to This Policy

We may update this Privacy Policy periodically.

The latest version will always be available on our website with the updated effective date.

10. Contact Us

If you have any questions:

PatientFlow

📞 Phone: +1 855-514-9484

📧 Email: [email protected]