Privacy Policy

Last Updated: June 20, 2025

SyngularityLabs (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our reputation management platform and related services (the “Service”).

Information We Collect

Personal Information You Provide

We collect information you directly provide to us, including:

Business contact details (name, email address, phone number, business address)

Account credentials and profile information

Payment and billing information

Customer review data and business information you upload or connect

Communications with our support team

Information We Collect Automatically

When you use our Service, we automatically collect:

Usage data (how you interact with our platform, features used, time spent)

Device information (IP address, browser type, operating system)

Log data (access times, pages viewed, errors encountered)

Review platform data (when you connect your Google, Yelp, Facebook accounts)

AI-Generated Insights and Analytics

Our AI systems process your review data to generate:

Sentiment analysis and review categorizations

Response recommendations and templates

Performance metrics and trend analysis

Automated notifications and alerts

How We Use Your Information

We use your information to:

Provide Our Service: Monitor reviews, generate AI-powered responses, send notifications, and deliver reputation management tools

Service Improvement: Analyze usage patterns to enhance our AI algorithms and platform features

Communication: Send account updates, customer support responses, and product announcements

Billing and Compliance: Process payments and maintain records for legal obligations

AI Data Processing and Transparency

AI-Powered Features

Our Service uses artificial intelligence to:

Analyze review sentiment and categorize feedback automatically

Generate suggested responses to customer reviews

Identify potential reputation risks and opportunities

Provide automated reporting and analytics

Data Minimization

We collect only the data necessary to provide our reputation management services. Review data is processed to extract insights while maintaining business confidentiality.

AI Model Training

We may use aggregated, anonymized data to improve our AI models. Personal identifiers are removed, and individual businesses cannot be identified from this training data.

Information Sharing and Disclosure

We may share your information with:

Third-Party Review Platforms: When you authorize us to access Google, Yelp, Facebook, and other review platforms on your behalf

Service Providers: Trusted partners who assist with hosting, payment processing, and customer support

Legal Requirements: When required by law, regulation, or legal process

Business Transfers: In connection with any merger, sale, or transfer of assets

We do not sell your personal information to third parties for marketing purposes.

Data Security and Retention

Security Measures

We implement industry-standard security measures including:

Encryption of data in transit and at rest

Regular security audits and vulnerability assessments

Access controls and authentication protocols

Secure data centers and infrastructure

Data Retention

We retain your information for as long as your account is active or as needed to provide services. Review data and analytics are typically retained for up to 3 years after account closure, unless longer retention is required by law.

Your Privacy Rights and Choices

Access and Control

You have the right to:

Access and update your personal information through your account settings

Request a copy of your data in a portable format

Delete your account and associated data

Opt-out of certain data processing activities

Review Platform Connections

You can disconnect third-party review platform integrations at any time through your account dashboard. This will stop our access to new review data from those platforms.

AI Processing Preferences

You can adjust AI processing settings, including:

Automated response generation preferences

Notification and alert settings

Analytics and reporting preferences

International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States where our servers are located. We ensure appropriate safeguards are in place for international transfers.

Children’s Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “Last Updated” date. For significant changes, we may also send email notifications.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:
SyngularityLabs Privacy Team
Email: [email protected]