Terms & Conditions

Please read these Terms and Conditions ("Terms") carefully before using the SyngularityLabs platform and services operated by SyngularityLabs ("SyngularityLabs," "we," "us," or "our").

Acceptance of Terms

By accessing or using our reputation management platform and related services (the "Service"), you agree to be bound by these Terms. If you disagree with any part of these Terms, you do not have permission to access the Service.

Service Description

SyngularityLabs provides automated reputation management services including:

Review Monitoring: Automated tracking across Google, Yelp, Facebook, and other review platforms

AI-Powered Response Generation: Intelligent response suggestions and templates for customer reviews

Reputation Analytics: Sentiment analysis, performance metrics, and trend reporting

Alert System: Real-time notifications for new reviews and reputation changes

Multi-Platform Management: Centralized dashboard for managing reviews across all connected platforms

Reputation Agent Authorization

By submitting a signup form or creating an account, you authorize SyngularityLabs to act as your reputation agent. This authorization includes:

Using your business information to perform searches and monitoring across review platforms

Accessing connected review platform accounts on your behalf

Managing and responding to reviews according to your preferences and our AI recommendations

Collecting and analyzing review data to provide reputation management services

User Obligations and Responsibilities

Account Information

You agree to:

Provide accurate, current, and complete information during registration

Maintain the security of your account credentials

Notify us immediately of any unauthorized access to your account

Keep your business and contact information updated

Platform Compliance

You must:

Comply with all applicable terms of service for connected review platforms (Google, Yelp, Facebook, etc.)

Not engage in fake review generation or manipulation

Respond to customer reviews honestly and professionally

Follow all applicable laws and regulations in your industry

Prohibited Uses

You may not use our Service to:

Violate any local, state, national, or international law

Generate false or misleading reviews

Harass, abuse, or harm other users or customers

Interfere with or disrupt the Service or servers

Use automated systems to access the Service beyond our provided tools

Payment Terms and Billing

Subscription Fees

Service fees are billed according to your selected plan (monthly or annual).

All fees are non-refundable except as expressly stated in these Terms.

Prices are subject to change with 30 days' written notice.

Payment Processing

Payment is due upon subscription activation and each renewal period.

We use third-party payment processors and do not store your payment information.

Failed payments may result in service suspension or termination.

Refund Policy

New subscribers may cancel within 7 days of initial signup for a full refund.

No refunds are provided for partial months or unused portions of annual plans.

Refunds for service issues will be considered on a case-by-case basis.

Intellectual Property Rights

Our Content

The Service, including software, algorithms, and user interface, is owned by SyngularityLabs.

Our AI models, response templates, and analytical tools are proprietary.

You may not copy, modify, or reverse engineer any part of our Service.

Your Content

You retain ownership of your business information and review data.

You grant us a license to use your data solely to provide our Services.

We may use aggregated, anonymized data to improve our AI models and services.

Review Platform Data

Review data belongs to the respective platforms (Google, Yelp, etc.).

We access this data on your behalf under platform-specific terms.

You are responsible for compliance with each platform's terms of service.

Data Processing and AI Services

AI-Generated Content

Our AI provides response suggestions and analytics based on review data.

You are responsible for reviewing and approving all responses before publication.

AI-generated content should be considered suggestions, not final recommendations.

Data Accuracy

We strive for accurate data collection and analysis but cannot guarantee 100% accuracy.

You should verify important information independently.

Report any data discrepancies to our support team promptly.

Service Availability and Support

Uptime Commitment

We target 99.9% uptime but do not guarantee uninterrupted service.

Scheduled maintenance will be announced in advance when possible.

Emergency maintenance may occur without prior notice.

Customer Support

Support is provided during business hours via email and phone.

Response times vary by support plan and issue complexity.

We provide training resources and documentation for self-service support.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

SyngularityLabs shall not be liable for any indirect, incidental, or consequential damages.

Our total liability to you for any claims shall not exceed the amount paid by you in the 12 months preceding the claim.

We are not responsible for actions taken by review platforms or changes to their policies.

We do not guarantee specific business outcomes or review improvements.

Termination

By You

You may cancel your subscription at any time through your account settings.

Cancellation takes effect at the end of your current billing period.

You remain responsible for all charges incurred before cancellation.

By Us

We may terminate or suspend your account immediately if you:

Violate these Terms or our Privacy Policy

Fail to pay required fees

Engage in fraudulent or illegal activities

Misuse our Service in ways that harm other users or our business

Effect of Termination

Upon termination, your access to the Service will cease.

You may export your data within 30 days of termination.

All provisions that should survive termination will remain in effect.

Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

Posting updated Terms on our website with a new “Last Updated” date

Sending email notification for significant changes

Providing in-app notifications when you next access the Service

Continued use of the Service after changes constitutes acceptance of the new Terms.

Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of the United Kingdom, without regard to conflict of law principles.

Dispute Resolution

Before filing any formal legal action, you agree to attempt resolution through direct negotiation.

Any disputes that cannot be resolved through negotiation shall be subject to binding arbitration.

Class action lawsuits and jury trials are waived.

Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SyngularityLabs.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights to any affiliated company or successor.

Contact Information

For questions about these Terms, please contact us at:
SyngularityLabs Legal Team
Email: [email protected]