Privacy Policy
Kairos Medical Group – Patient Privacy Information
Your privacy is important to us.
This leaflet explains how we protect your personal and health information when you visit Kairos Medical
Group (KMG).
1. Why we collect your information
We collect information so our doctors, nurses, and allied health team can provide you with safe, high-
quality, complete healthcare. This includes diagnosing conditions, planning treatment, sending referrals,
organising tests, and following up results.
We only collect information that is needed for your care or required by law.
2. What information we collect
We may collect:
Your name, date of birth, address, phone number and email
Medicare, DVA or health fund details
Your medical history, allergies, medications, lifestyle information
Test results, referrals, care plans and treatment notes
Information from hospitals, specialists or other health providers (with your consent)
3.How we use your information
We use your information to:
Provide you with medical care
Send referrals to specialists or allied health
Organise tests, imaging, prescriptions and follow-up care
Manage appointments, recalls and reminders
Process Medicare and billing claims
Communicate with you when needed
We will always tell you if we need your information for something else.
4. Who we share information with
We only share your information when:
You give us consent (e.g., sending a referral)
It is needed to provide safe, coordinated healthcare
The law requires us to (e.g., public health reporting or court orders)
People we may share information with (with your consent) include:
Specialists, hospitals and allied health providers
Pathology and imaging services
My Health Record (if you use it)
Medicare, DVA and private health insurers (billing only)
We never sell or share your information for marketing.
5. Your rights
You have the right to:
Access your records
You may ask for a copy of your health information. We will provide it unless a legal or clinical
reason prevents this. Fees may apply for printing or preparing copies.
Ask for corrections
If something is incorrect, we will update it promptly.
Ask questions about privacy
You can ask us at any time how your information is stored, used, or shared.
6. How we keep your information safe
We protect your information by:
Storing electronic medical records in secure, password-protected systems
Keeping paper records (if any) in locked areas
Restricting access to authorised staff only
Training all staff in privacy and confidentiality
Following strict security rules for email, telehealth, and electronic communication
When records are no longer required, they are securely destroyed.
7. Social media and email
For your safety and privacy:
We do not provide clinical advice through social media
We do not discuss personal medical information over unsecured email
If you message us on social media, we will ask you to call the clinic instead
8. Concerns or complaints
If you have concerns about how your information has been handled, you can contact:
Practice Manager
Kairos Medical Group
Phone: 0452 585 278
Email: [email protected]
We will investigate your concerns and respond promptly.
If you feel your concern has not been resolved, you may contact the Office of the Australian
Information Commissioner (OAIC).
Access to this policy
A full copy of our Privacy Policy is available:
On our website
At reception
Upon request
We review our privacy practices regularly to make sure your information always stays protected.
