Frequently Asked Questions
How do I book an appointment?
For our GPs, you can book via our booking website: Kairos Medical Group -
Book Doctors Online with HotDoc. For Allied Health, please call us at 0434
223 464
Do you accept walk-ins?
Yes, we do, but on a triage basis. Best to call us on 0434 223 464 to check if
we can accommodate you.
What should I do if I’m running late?
We understand that at times you may be running late, please call us at 0434
223 464 to advise our reception staff. We will advise your GP accordingly.
Is your clinic bulk-billed?
Yes, we provide 100% bulk-billed consultations for Medicare and selected
OSHC/OVHC insurance.
Do you accept OSHC/OVHC Insurance?
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Are telehealths bulk-billed?
a. Telehealths are bulk-billed for existing patients that have been to the
practice the last 12 months. If unsure, please call us at 0434 223 464.
b. For OSHC and OVHC holders, please call us at 0434 223 464 to confirm if
your insurance is covered for telehealth appointments.
How to get a Medical Certificate?
You may obtain a medical certificate by booking a standard appointment via
our HotDoc booking site. Kairos Medical Group - Book Doctors Online with
HotDoc.
Is parking available?
Yes, we do have underground parking available via Earl Street. Please note
that this is limited parking and not always guaranteed. Street parking is also
available.
Do you handle WorkCover, CTP or TPD Claims?
Yes, please visit out Work Cover website for more information,
https://workcover.doctor/. We accept Workers Compensation, CTP and TPD
Claims both existing and new claims. Call us at 0434 223 464 to book now.
Can I get a prescription without seeing a GP?
You will always need an appointment to obtain a prescription, despite if new
or repeat. Book via our booking website or call us at 0434 223 464 to book.
How long do results take?
Results turnaround vary depending on your test requests. For standard blood
tests, 2-4 business days. You will receive a message from our practice once
your results are ready.
Who do I contact outside your opening hours?
a. If you are looking to see a doctor outside our hours of operation, please call
Sydney Medical Service, Tel: 1300 466 347. For more information, visit their
website at www.sydmed.com.au
b. If you are experiencing difficult symptom such as difficulty breathing, please
dial 000 or attend to your nearest emergency.
What should I look for in a general practitioner?
Looking for a GP that suits your needs depends on person to person. Our
GPs are all fully trained and qualified to provide you with the best standard of
care. Holding decades of medical experience. Visit our practice website to
know more about our GPs and Allied Health Professionals:
Do you do video consultations?
We do video consultations in partnership with our booking website, HotDoc.
Simply book a video consultation through our website booking system or
booking via our reception staff. You will be sent a link on the day to access
video consultations with our GPs.
Can my doctor diagnose complex conditions such as Bronchitis over video
call?
Our doctors are all well knowledgeable and equipped with the resources
they require to diagnose our patients. It is best to come in person to be
appropriately diagnosed. But our team at Kairos Medical Group are happy to
assist if a matter of difficulty coming in person arises. We offer home visits
where we find it necessary.
