1. Introduction

PluggOfMiami (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, submit booking requests, or use our concierge services.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Full name

• Phone number

• Email address

• Instagram username (if provided)

• Booking details and preferences

Experience Information

• Group size

• Travel dates

• Service preferences (yacht, car, nightlife, etc.)

• Special requests

Technical Information

• IP address

• Browser type

• Device information

• Website usage data

3. How We Use Your Information

We use your information to:

• Process booking and reservation requests

• Provide concierge and customer support

• Match you with luxury service providers

• Customize your Miami experience

• Communicate updates, confirmations, and offers

• Improve our website and services

4. How We Share Information

We do not sell your personal information.

We may share your data only with:

• Verified yacht, car, and service partners

• Concierge team members assisting your booking

• Payment processors (if applicable)

• Legal authorities if required by law

5. Data Protection

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.

However, no online system is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking

Our website may use cookies to:

• Improve user experience

• Track website performance

• Analyze visitor behavior

You can disable cookies in your browser settings at any time.

7. Third-Party Services

We may use third-party services (such as analytics tools or booking partners). These services have their own privacy policies, and we are not responsible for their practices.

8. Your Rights

You may request to:

• Access your personal data

• Update or correct your information

• Request deletion of your data

• Opt out of communications

To exercise these rights, contact us using the details below.

9. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 Email: [email protected]
📱 Instagram: @PluggOfMia