Turn your Healthcare Practice into a business that will grow and scale!
We are here to help you Understand your patient/client's journey in your practice…… You will then leverage the whole TEAM to improve the patient experience and make more top and bottom line money.
GROW AND SCALE YOUR HEALTHCARE PRACTICE TODAY!
Jerry has the training that provides the tools and systems to start optimizing your practice today to deliver MORE patients and clients who will ARRIVE, PAY and STAY… Scale and Grow!!!
FREE DOWNLOAD FOR YOU!
LISTEN AND WATCH OWNERS AND PEOPLE JUST LIKE YOU SHARE THEIR EXPERIENCES AND RESULTS
Added more money into the business monthly by focusing on the right metrics.
MORE VALUE
ADDED TO CLINIC
Jerry helped us connect the dots in our business and then apply the systems for the first new patient phone call to completed plan of care It has equated to $18,000 more a month in revenue (with NO new marketing)
NICK THURLOW
FOUNDER
NEXT ERA PHYSICAL THERAPY
Sell
with confidence
On the New Patient Phone call
With Jerry’s help with increased our completed Plans of Care to 80%. And the drops off reduced drastically. It all happened so quick, it was great to the result so soon!.us connect the dots in
JESSICA KAUFFMANN
OWNER
NOR CAL PHYSIO
FREEDOM
Because of Jerry and the focus he has helped me with, I have been able to come out of my role of working IN the business and am now working ON the business. This has given me the freedom and flexibility to grow the business to more locations and which keeps me moving forward to attaining all of my goals!
DENISE SMITH
OWNER AND FOUNDER
SMITH PHYSICAL THERAPY + RUNNING ACADEMY
GROW and SCALE
Now we have these systems in place and results to show. Decreased cancels and no shows, increased conversion rate to first visit, increased completed plans of care AND has created MORE time for me to work on the business I was grateful to come across Jerry when I did…
JORDAN FLOYD
OWNER AND FOUNDER
LIMITLESS THERAPY & WELLNESS
LISTEN AND WATCH OWNERS AND PEOPLE JUST LIKE YOU SHARE THEIR EXPERIENCES AND RESULTS
Added more money into the business monthly by focusing on the right metrics.
hundreds of healthcare practices
of all sizes...
MORE VALUE
ADDED TO CLINIC
Pulling more money out of practice
with no new marketing!
Our systems were inconsistent and we didn't understand the business metrics we needed to focus on most.
Jerry helped us connect the dots in our business and then apply the systems for the first new patient phone call to completed plan of care It has equated to $18,000 more a month in revenue (with NO new marketing)
NICK THURLOW
FOUNDER
NEXT ERA PHYSICAL THERAPY
Sell
with confidence
On the New Patient Phone call
we had more New Patient calls into the practice, yet NO growth and the people scheduling were dropping off the schedule
With Jerry’s help with increased our completed Plans of Care to 80%. And the drops off reduced drastically. It all happened so quick, it was great to the result so soon!.us connect the dots in
JESSICA KAUFFMANN
OWNER
NOR CAL PHYSIO
FREEDOM
To get OUT of the business And work ON the business
was seeing patients 6-7 days a week, while trying to manage staff and had plans to grow the practice to multiple sites…
Because of Jerry and the focus he has helped me with, I have been able to come out of my role of working IN the business and am now working ON the business. This has given me the freedom and flexibility to grow the business to more locations and which keeps me moving forward to attaining all of my goals!
DENISE SMITH
OWNER AND FOUNDER
SMITH PHYSICAL THERAPY + RUNNING ACADEMY
GROW and SCALE
Take practice to the next level
was growing ( with employees and new patient calls), NO systems in place for consistency of marketing and sales AND I did not understand my patients journey. We had grown to a size
that we could no longer survive without the systems in place
Now we have these systems in place and results to show. Decreased cancels and no shows, increased conversion rate to first visit, increased completed plans of care AND has created MORE time for me to work on the business I was grateful to come across Jerry when I did…
JORDAN FLOYD
OWNER AND FOUNDER
LIMITLESS THERAPY & WELLNESS
Some of the practices and businesses who have worked with us
Our founder, Jerry Durham, envisioned a company entirely dedicated to transforming the patient experience by improving connections across the entire team… connections built on systems, operational training and business organization, enabling practice owners to simultaneously reduce operational problems while improving overall profit margins… and having it repeat over and over and over!
THIS IS SCALABILITY and GROWTH!
Deploy a solution as unique as your practice.
Explore Day Long INTENSIVES and Personalized Consulting
There’s no such thing as one-size-fits-all.
If someone sells you on their rigid system, they’re lying.
At The Client Experience Company, we get to know you,
your practice, and your goals.
- Your solution is personalized to your practice.
- You'll get measurable results with real numbers.
- We'll tell you the honest truth - even when it's uncomfortable.
Jerry Durham,
Founder and CEO
Jerry Durham is nationally known speaker, author and coach with a singular passion for leveraging the entire practice team towards improved patient outcomes while boosting the practice bottom line.
A Physical Therapist with over 25 years of experience and 20+ years of business ownership, including practice ownership, consulting and business coaching, Jerry has spent significant time on the front line, answering calls and learning why patients think and act the way they do when interacting with the front desk. Jerry has learned how to leverage the information at first contact and carry it all the way through to a completed plan of care! These are the systems that define your RULES OF PATIENT (client) ENGAGEMENT!
Learn How To
GROW and SCALE your healthcare Business
add more patients or clients who will Arrive,
Pay and Stay!
You will get all of Jerry’s most updated information, videos, writings and podcasts
It's time to gain the freedom that you've always wanted when you started your own healthcare practice! It's time to embrace and leverage all TEAM members in your practice to create greater Patient and Client Success that will lead directly to greater Business Success!