About Lily Flower Cleaners

At Lily Flower Cleaners, we are a family-oriented business with over 7 years of experience, dedicated to delivering exceptional cleaning services.

Our commitment to integrity and customer satisfaction ensures that every space we clean is treated with the utmost care.

When you choose Lily Flower Cleaners, you’re entrusting your home or business to professionals who prioritize excellence and reliability.

Our friendly, trustworthy team is here to provide you with the peace of mind that comes from spotless, flawless results every time.

We believe you deserve nothing less than the best.

Live now, worry less.

We've Got This

Every year, customers like you trust us with thousands of cleaning services.

Personalized Clean

Flexible, tailored cleaning plans designed to fit your lifestyle and let you savor life’s moments.

Time-Tested

With 40 years of experience, we deliver premium home cleaning services that stand the test of time.

Award-Worthy Clean

Our expert team uses advanced techniques for a consistent, top-quality clean every time.

FAQs

Frequently Asked Questions for Lily Flower Cleaners

General questions

Do I need to be home during my service?

You do not need to be home during your service. At Lily Flower Cleaners, we’re committed to your convenience. Once you've set up your cleaning appointment, you can trust us to handle everything with the utmost professionalism and care. We will need to access your property on the scheduled appointment day and time. Information regarding property access must be provided prior to the service, such as door code, spare key, or garage code.

Please note that, if for any reason our cleaners are unable to enter your property within 20 minutes of the start time of service, you will be charged a lock-out fee of 50% of your service rate. This is to compensate our staff for the loss of time and work they were expecting.

Are your cleaning services insured?

Absolutely, at Lily Flower Cleaners, your peace of mind is paramount. That’s why we are fully insured and bonded[MM1] . This means that in the rare event of an unforeseen incident, you are completely protected. We take this responsibility seriously, ensuring that every aspect of our service is not only high-quality but also secure and reliable. Trust and safety form the foundation of everything we do, allowing you to enjoy a spotless home without any worries. At Lily Flower Cleaners, we don’t just clean — we care. [MM1]Follow-up with Jeremy about bond

Can pets be home during a cleaning?

Yes, feel free to leave your people-friendly pets in the house during your cleaning. However, we ask that if you know your pet will experience anxiety during your cleaning (loud noises, new smells, etc.) please make the necessary arrangements to make sure they are comfortable.

Aggressive animals must be kenneled in a separate room (which will not be cleaned), or outside the home during the cleaning. If we arrive to the property and are greeted by an aggressive animal, we reserve the right to not clean your home until the necessary arrangements are made.

My next service falls on a holiday. What happens now?

Lily Flower Cleaners is closed for all major holidays, including: New Year’s Day, Memorial Day, Independence Day (4th of July), Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

If your recurring appointment falls on a company holiday, our staff will contact you ahead of time to reschedule your appointment for another day that week.

Will you take "before and after" photos?

Lily Flower Cleaners reserves the right to take photos of your home for marketing and quality control purposes. No identifying information would ever be shared publicly. If you would like to opt-out of this, please contact us with your request.

Cleaning questions

Do I need to provide your team with my own cleaning equipment or supplies?

No. We arrive with everything we need to get your home sparkling, and we take all our supplies and equipment with us when we leave.

If you have preferences in regards to the cleaning products and equipment we use, please let us know. We will do our best to accommodate your request.

Can I request specific cleaning tasks or areas to be prioritized?

Certainly! At Lily Flower Cleaners, we celebrate the uniqueness of each home and understand that your needs are specific to your space. We invite you to customize your cleaning experience by specifying tasks or areas that require particular attention. We tailor our services to prioritize what's most important to you.

After the clean is complete, you can rate your experience and provide feedback submitting to [email protected]

I'm not happy with my service. What do I do?

Our goal at Lily Flower Cleaners is your satisfaction, so we 100% guarantee all of our services. If you are not happy with the results, please contact us within 24h after your appointment and we will return to reclean the areas at no cost.

Please note that we do not offer refunds for completed services. All payments are due at the completion of each job.

We do NOT offer the following as part of our regular home cleaning

Neglected and/or overly soiled homes, areas, or items
Cleaning pet waste
Cleaning bodily fluids
Cleaning outdoor windows or areas (exterior)
Cleaning walls or ceilings (Post-Construction service only)
Hoarding Moving items over 20 lbs.
Grout or mold cleaning (Deep Cleaning only)
Carpet/upholstery steam cleaning

Billing & payments

What are your rates for residential cleaning services?

Our rates vary depending on the size and condition of the home, as well as the specific services requested. We offer free estimates and are happy to provide a customized quote based on your needs.

How do I pay for my service?

All clients and customers are required to have a credit/debit card on file prior to beginning services. However, you may choose to pay for your service via a different method. Payment options will be discussed during your in-home estimate or over the phone.

All payments are due and processed on the day of service.

If your credit/debit card information changes, please notify us prior to your next upcoming service.

Does your cleaner accept tips?

While tips are not expected, our cleaners are allowed to accept them. We thank you in advance for your generosity!

What’s your cancellation policy?

Please notify us 24h in advance if you would like to cancel, skip, or reschedule an appointment. For less than 24h notice, you will be subject to a charge of 50% of your service rate. This is to compensate our staff for the loss of time and work they were expecting.

What is your Refund Policy?

All services are final and non-refundable but we will be more than happy to schedule a reclean service for the areas that you have concerns free of charge.

Please take photos and write us a brief description of any items or areas you are not happy with.

You can submit a reclean request in the following ways:

Call/Text our office number at (973) 750-4757

Emailing us at: [email protected]

Is my billing information kept safe and secure?

Our website has an SSL certificate which is required to process electronic payments. Credit card transactions are processed by Stripe and is layered on their own 256-bit security protocol. Also, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very, very seriously.

From Our Community

I recently hired Lily Flower Cleaners for a deep clean, and I couldn’t be happier! The team was punctual, professional, and incredibly thorough. They transformed my home, paying attention to every detail, and used eco-friendly products, which I loved. I highly recommend them for anyone in need of a reliable cleaning service!

Jenny R.

I recently tried out Lily Flower Cleaners, and I gotta say, I was pretty impressed! The crew showed up on time and were super nice. They really took their time and cleaned up my place like it was their own. I loved that they used eco-friendly stuff too—makes me feel better about having my kids around. There were a couple of spots they missed, but overall, I’d definitely call them again. If you need a good cleaning service, give them a shot!

Reno S.

I had an amazing experience with Lily Flower Cleaners in Clinton! The team was punctual and very professional. I appreciated their use of eco-friendly products, and they were meticulous in cleaning every room. My apartment feels rejuvenated! They were friendly, addressed all my questions, and even provided tips for keeping things tidy. I highly recommend them to anyone in Central Jersey looking for a dependable and thorough cleaning service!