Effective Date: Oct 5, 2024

At Lily Flower Cleaners , we value your privacy. This policy outlines how we collect, use, and protect your personal information when you use our commercial or residential cleaning services or visit our website.

We will not use or share your information except as described in this Privacy Policy.

We use your Personal Information for providing and improving our service. By using our service, you agree to the collection and use of information in accordance with this policy.

Information We Collect And Use

We collect the following types of information:

Personal Data: Name, email address, phone number, address, payment details (e.g., credit card, bank info). We use this data to provide our services, manage bookings, and personalize services.

Non-Personal Data: IP address, browser type, operating system, and website usage (e.g., pages visited, time on site). We use non-personal data to analyze website performance and improve user experience.

Cookies and Log Data: Cookies help us enhance your browsing experience and track website usage. You can manage cookie settings in your browser, though this may affect certain features.

SMS Registration: When you sign up for SMS notifications, we collect your phone number. By doing so, you agree to receive appointment reminders, promotional offers, and service updates. Standard messaging rates may apply.

Sharing Your Data

We do not sell or rent your personal information. However, we may share it in the following situations:

Service Providers: Your data may be shared with trusted third-party companies or individuals who assist with billing, customer support, and other essential business operations. They are bound by confidentiality agreements. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Compliance: We may disclose your information if required by law, such as to comply with court orders or legal requests.

Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal data.

Data Security

We take appropriate measures to safeguard your personal information. Data is stored securely using encryption and other security protocols. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute safety of your data.

Children’s Privacy

Our services and website are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from a child under 18, we will promptly delete it.

Your Privacy Rights

You have the right to:

Access Your Data: Request details about the personal data we hold. Correct Data: Ask us to correct any inaccurate or incomplete information. Delete Data: Request deletion of your personal information, subject to legal exceptions. Opt-Out: If you signed up for SMS notifications, you can opt out by following the instructions in the message or contacting us.

Data Retention

We store your personal data only as long as necessary to provide services and meet legal

obligations. SMS registration data is also retained securely and can be deleted upon request.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on our website, and the updated policy will include the effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your

personal data, including SMS registration details, please contact us.