Effective Date: September 27, 2025

Domain: GenVox

Business Address: 244 5th Ave #2, New York, NY 10001, United States

Support Email: [email protected]

1. Introduction

Welcome to GenVox (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and products, including the GenVox TikTok Shop Profit Engine (“Services”). By using our Services, you agree to these Terms. If you do not agree, you must not use our Services.

2. Eligibility

By accessing our website or Services, you confirm that you are:

At least 18 years of age, and

Authorized to enter into legally binding agreements on behalf of yourself or your business.

3. Services

GenVox provides AI-powered tools and services designed to generate, post, and optimize TikTok Shop content for eCommerce brands. Our Services may include but are not limited to:

AI-generated video content

Automated posting systems

Analytics and performance dashboards

Setup, onboarding, and ongoing support

We reserve the right to update, modify, or discontinue any aspect of our Services at any time without notice.

4. Fees and Payments

Pricing for Services is listed on our website, proposals, or invoices.

All payments are due in U.S. Dollars unless otherwise agreed in writing.

You authorize us to charge the payment method provided for all fees associated with your chosen plan.

Services may be suspended or terminated for late or non-payment.

5. Guarantees and Refund Policy

GenVox provides a viral creative guarantee: at least one video achieving 10,000+ views within the first 30 days. If this is not achieved, we will continue providing Services at no additional cost until the guarantee is met.

Except as explicitly stated, all fees are non-refundable.

Refunds are only issued if required by law or agreed to in writing.

6. Intellectual Property

All AI-generated video content produced specifically for your brand becomes your property once payment is received in full.

GenVox retains ownership of its proprietary systems, processes, technology, and methodologies.

You may not copy, resell, or sublicense our proprietary technology without prior written permission.

7. Acceptable Use

You agree not to:

Use our Services for unlawful, harmful, or fraudulent purposes.

Attempt to reverse engineer, duplicate, or exploit our systems.

Share login credentials or access with unauthorized third parties.

8. Disclaimers

While our Services are designed to improve TikTok Shop performance, we do not guarantee specific sales, revenue, or profit outcomes.

Results vary based on product quality, market conditions, and other external factors.

All Services are provided “as is” and “as available.”

9. Limitation of Liability

To the maximum extent permitted by law:

GenVox shall not be liable for any indirect, incidental, or consequential damages, including loss of revenue, profits, or business opportunities.

Our total liability is limited to the amount you paid for Services in the three months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless GenVox, its affiliates, officers, employees, and partners from any claims, damages, or expenses arising from your use of our Services or your violation of these Terms.

11. Termination

We may suspend or terminate your account or access to Services if you:

Violate these Terms,

Fail to make timely payments, or

Misuse our Services.

Upon termination, all outstanding payments become immediately due.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, United States. Any disputes shall be resolved exclusively in the state or federal courts of New York County, New York.

13. Changes to Terms

We may update these Terms at any time. Updates will be posted on this page with a revised Effective Date. Continued use of our Services after changes constitutes acceptance of the revised Terms.

14. Contact Us

If you have questions about these Terms, please contact us:

GenVox

244 5th Ave #2

New York, NY 10001

United States

Email: [email protected]