CAREERS

Patient Success Coordinator - Front Desk Medical Receptionist

19.00-21.00 per hour Bi-Weekly Pay - Hourly Position

Coppell, TX, USA

Full Time

Medical, Dental, Vision and Life Insurance Available. PTO is also available. Email Me Similar Jobs

A little about Modoma Health:

At Modoma Health, we realize that your medical experience matters just as much as your medical outcome. We know that invasive surgery and prescription drugs aren't always the answer when it comes to individual healthcare. We take a proactive approach to healthcare. Our mission is to create transformational experiences for our patients by empowering them to take a proactive approach to their health, and ultimately influencing their family's health. Modoma is a leader in our industry providing medical massage and rehabilitation under the direction of medical oversight. We have 100 employees at our four locations in the great Dallas area. This year we added regenerative knee injections as a new service line and will continue to add new service lines as we keep growing and expanding.

Job Summary:

The Patient Success Coordinator (PSC) is responsible for professionally
greeting patients, maintaining patient files, and moving patients through a pre-determined schedule of appointments. Employees in this position should have an expertise in providing excellent customer service in all interactions with Modoma's patients, ensuring that all patients are scheduled out according to their care plans as well as receive all recommended services.

Job Duties and Responsibilities:

Schedule and check in/out patients for all prescribed services accurately and with enthusiasm.
Responsible for collecting payments and maintaining accurate financial records.
Read and respond to scheduling email messages professionally and in a timely manner.
Operate multi line phone system - direct calls, take messages, and relay appropriately and timely
Update demographics/information consistently in Mind Body and AMD.
Scan documents and inquire/confirm insurance coverage in AMD.
Complete confirmation calls and texts for next day scheduled patients.
Perform schedule audits the day before to ensure smooth patient flow for next day in Mind Body and AMD
Ensure a seamless transition between all service departments for the patient.
Properly follow standard opening and closing procedures for the facility.
Ensure cleanliness and tidiness for front lobby area as needed, walking the area regularly to ensure comfort for patients and clients.
Perform duties as assigned by direct manager and members of management.

Skills and Experience:

Minimum of 5 years of customer service experience required
Minimum of 3 year front desk experience required.
Having a current CPR and AED certificate is preferred
Must have the ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner.
Must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Must have experience with answering and forwarding initial phone calls.
Must have working knowledge of Microsoft Office suite.

Education:

High School Diploma or General Education Degree (GED) is required.
Associate and/or Bachelors Degree is preferred.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

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