Privacy Policy – Waxing The City

Last Updated: 22\2\2024

Waxing The City (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, booking system, SMS messaging, and any related services.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name

Phone number

Email address

Appointment details

Service preferences

Automatically Collected Information

Device information

IP address

Browsing activity on our website

SMS Opt-In Information

When you provide your phone number through our online forms, bookings, or by texting our business number, you consent to receive service updates, appointment reminders, and promotional messages.

2. How We Use Your Information

We use your information to:

Book and manage appointments

Send appointment confirmations and reminders

Provide customer support

Offer promotions, discounts, or updates (only if opted in)

Improve our services and communication

Maintain SMS compliance with carrier rules (A2P 10DLC)

We do not sell or rent your personal information to anyone.

3. SMS/Text Messaging Policy

By providing your mobile number, you agree to receive SMS messages from Waxing The City.

Message Types May Include:

Appointment confirmations

Appointment reminders

Service follow-ups

Promotional offers (optional)

Important updates related to your booking

Opt-Out

You may opt out at any time by replying STOP.
You will receive no further messages unless you opt-in again.

HELP

Reply HELP for customer support and contact details.

4. Sharing of Information

We may share information only with trusted third parties that help us operate our business, including:

Booking & scheduling software

Payment processors

CRM platforms (e.g., GoHighLevel)

SMS delivery providers

These partners may access your data only to perform specific business functions and must maintain strict confidentiality.

We never sell customer data.

5. Data Security

We implement technical and administrative safeguards to protect your information from unauthorized access, misuse, or disclosure. While we strive to protect your data, no method of transmission over the internet is 100% secure.

6. Cookies & Tracking

Our website may use cookies or tracking tools to improve user experience. You can disable cookies through your browser settings, but some features may not work correctly.

7. Your Rights

You have the right to:

Update or correct your personal information

Request deletion of your data (where legally permitted)

Opt out of SMS at any time

Ask how your information is used

For requests, contact us at:
Email: [email protected]
Phone: +1 989-430-7772

8. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a new “Last Updated” date.

9. Contact Us

If you have questions regarding this Privacy Policy or how we manage your data, please contact:

Waxing The City

Email: [email protected]
Phone: +1 989-430-7772