PRIVACY POLICY

1. Introduction

ONE NEO GEO, LLC (“Company,” “we,” “our,” or “us”) respects your privacy.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our websites, join our email/SMS lists, make bookings, purchase services, or participate in any affiliated events or programs.

2. Information We Collect

We may collect the following types of information:

A. Personal Information

• Name

• Email address

• Phone number

• Mailing address

• Billing and payment information

• Emergency contact information

• Travel details (e.g., cabin type, accessibility needs)

B. Technical Information

• IP address

• Device information

• Cookies

• Browsing data

• Analytics data

C. Communications Information

• SMS messages sent/received

• Emails sent/received

• Call logs related to customer service

D. Media Collected On Site

• Photographs

• Videos

• Audio recordings

• Testimonials

By participating in any event, you grant irrevocable consent for media usage.

3. How We Use Your Information

Your information may be used to:

• Process bookings and payments

• Send confirmations, reminders, and updates

• Provide customer support

• Deliver SMS and email communications

• Customize your experience

• Improve website functionality

• Comply with legal obligations

• Produce marketing materials, photos, and videos

4.SMS, Email & Automated Communication Consent

By providing your phone number or email, you give express written consent for:

• SMS messages

• Email campaigns

• Automated reminders

• Event updates

• Customer service replies

• Promotional messages

You may opt-out of SMS at any time by replying STOP.

You may unsubscribe from email at any time.

5. Sharing of Information

We may share information with:

• Cruise lines

• Payment processors

• Email/SMS service providers

• Travel agencies

• Event partners

• Legal authorities (if required)

We never sell your personal information.

6. Data Security

We use industry-standard security practices to protect your data, including:

• SSL encryption

• Secured databases

• Limited access controls

However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Cookies & Tracking

Our websites use cookies, pixels, and tracking tools (Google Analytics, Facebook Pixel, etc.) to improve performance and personalize advertising.

Users may disable cookies in their browser.

8. Your Rights

Depending on your location, you may have rights to:

• Access your data

• Request corrections

• Request deletion

• Restrict processing

• Opt out of marketing

Email support to request changes.

9. Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental consent.

10. Third-Party Links

Our websites may link to third-party sites. We are not responsible for their content or privacy practices.

11. Changes to This Policy

We may update this Privacy Policy at any time. Continued use signifies acceptance.

12. Contact Information

ONE NEO GEO, LLC

PO Box 29, Pine Lake GA 30072

oneneogeo @ gmail.com