Koert Knights Real Estate Services
Effective Date: Jan 1st, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Koert Knights Real Estate Services ("we," "us," or "our") does NOT share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or any purpose unrelated to providing our direct services.

All text messaging originator opt-in data and consent records are kept strictly confidential.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors who provide support services (such as appointment scheduling systems, CRM systems, customer service providers, or SMS delivery vendors) is permitted solely for business operations necessary to provide requested services.

All other use categories exclude text messaging originator opt-in data and consent. This information will not be shared with third parties.

1. Information We Collect

We collect information necessary to provide real estate services, consultations, communication support, and website functionality.

Personal Information

We may collect:

Full name

Email address

Phone number

Mailing address

Property address information

Real estate preferences

Investment interests

Consultation details

Appointment scheduling information

Communication preferences

SMS and email opt-in records

Consent timestamps and communication history

Where applicable, we may also collect information voluntarily submitted through:

Contact forms

Property inquiry forms

Consultation scheduling forms

Home search requests

Seller information requests

International or relocation inquiries

Non-Personal Information

We may automatically collect:

IP address

Browser type

Device information

Operating system

Website usage behavior

Referral sources

Pages viewed

Session duration

Cookie identifiers

Analytics information

Customer Communication Records

We maintain records related to:

Service inquiries

Appointment scheduling

Property search requests

Consultation history

Customer support communications

Feedback submissions

Communication preferences

SMS consent and opt-out history

2. How We Use Your Information

Information collected may be used to:

Provide real estate consultation services

Respond to inquiries

Schedule consultations and appointments

Deliver requested property information

Connect clients with real estate referral partners

Facilitate home buying, selling, investment, or relocation assistance

Improve website functionality

Improve customer experience

Maintain internal records

Deliver service-related notifications

Process communication preferences

Prevent fraud and unauthorized activity

Comply with legal obligations

Maintain SMS consent documentation

We may also use information for internal business analytics and operational improvements.

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into SMS communications from Koert Knights Real Estate Services, you consent to receive text messages related to services you request.

Messages may include:

Consultation confirmations

Appointment reminders

Rescheduling updates

Customer support responses

Service notifications

Property-related updates requested by you

Inquiry follow-up communications

Message frequency varies based on your interactions with our services.

Opt-In & Consent

SMS messages are only sent after explicit consent

We maintain timestamped records of SMS consent

Consent is collected through website forms or approved communication methods

Consent is not a condition of purchasing services

We comply with TCPA requirements and applicable communication regulations

Opt-Out Instructions

You may stop SMS communications at any time.

Reply:

STOP

You will receive confirmation that your request has been processed.

Following opt-out, no additional SMS communications will be sent unless you re-subscribe.

Opt-out requests are processed promptly.

Help & Support

For SMS assistance:

Reply:

HELP

Or contact:

Email: [email protected]

Phone: (713) 482-1210

Customer support is available during standard business hours.

Carrier Information

Standard message and data rates may apply

Wireless carriers are not liable for delayed or undelivered messages

Supported carriers generally include major U.S. wireless providers and regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors performing support services is permitted only where necessary to deliver requested services.

Text messaging originator opt-in information and consent records are excluded from all other information-sharing categories.

We maintain safeguards to protect SMS consent information and communication records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information only in limited circumstances.

Service Providers

We may share information with vendors that support operations, including:

CRM platforms

Appointment scheduling providers

Website hosting providers

Analytics providers

Customer communication providers

SMS delivery providers

Technology support vendors

These providers are contractually required to protect information and use it only for authorized business purposes.

Legal Compliance

Information may be disclosed:

To comply with legal obligations

In response to court orders

To protect legal rights

To prevent fraud or unlawful activity

To comply with regulatory requirements

Business Transfers

If our business undergoes:

Acquisition

Merger

Asset sale

Organizational restructuring

information may transfer as part of that transaction while remaining protected under this Privacy Policy.

Text Messaging Data Exception

All information-sharing categories specifically exclude text messaging originator opt-in information and consent records except SMS delivery vendors necessary to provide messaging services.

5. Data Security

We maintain reasonable safeguards designed to protect information.

Security measures may include:

Data encryption where appropriate

Access controls

Authentication protections

Secure storage practices

Employee access limitations

Software updates and monitoring

Backup systems

Internal security procedures

Despite reasonable safeguards, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Cookies & Tracking Technologies

Our website may use cookies and related technologies to:

Improve website functionality

Analyze website traffic

Understand visitor behavior

Remember user preferences

Improve service performance

Enhance user experience

You may disable cookies through browser settings.

Disabling cookies may impact certain website functionality.

7. Your Rights & Choices

Subject to applicable law, you may request to:

Access personal information

Correct inaccurate information

Update information

Request deletion of information

Withdraw consent for future communications

Opt out of email marketing

Opt out of SMS communications

Request information regarding how your data is processed

Email marketing communications may be stopped using unsubscribe links.

SMS communications may be stopped by replying:

STOP

Requests may be submitted using the contact information below.

8. Third-Party Links

Our website may contain links to external websites, referral partners, real estate resources, lenders, builders, or third-party services.

We are not responsible for third-party privacy practices.

Users should review privacy policies of external websites separately.

This Privacy Policy applies solely to information collected by Koert Knights Real Estate Services.

9. Children's Privacy

Our services are intended for adults involved in real estate transactions and related services.

We do not knowingly collect information from individuals under 18 years of age.

If information from a minor is identified, we will take reasonable steps to remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The latest version will always appear on our website with the updated effective date.

Material changes may also be communicated through website notices where appropriate.

Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions regarding this Privacy Policy or our information handling practices, contact:

Koert Knights Real Estate Services
License No. 840078-SA

520 Post Oak Blvd., Suite 455
Houston, TX 77027

Phone: (713) 482-1210

Email: [email protected]