PRIVACIY POLICY

REI Alchemist CRM (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our CRM platform, website, mobile application, and related services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our Services:

a. Personal Information You Provide

• Name, email address, phone number, and business information.

• Payment details (processed securely through third-party payment processors).

• Account login credentials (username and password).

• Messages or communications sent through the platform.

b. Automatically Collected Information

• Device information (browser type, operating system, IP address).

• Usage data (pages visited, time spent, features used).

• Cookies and similar tracking technologies for authentication, analytics, and personalization.

c. Third-Party Information

• Information received through integrations or third-party tools (e.g., payment processors, marketing tools, CRMs you connect).

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the CRM platform.

• Process payments and manage your subscription.

• Communicate with you regarding account activity, support, updates, and promotions.

• Personalize your user experience.

• Ensure the security of your account and detect fraudulent activity.

• Comply with legal obligations.
  

We do not sell or rent your personal information to third parties.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged into your account.

• Analyze site and platform usage.

• Personalize your experience.
  

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of some features.

4. Data Sharing and Disclosure

We may share your information only in the following cases:

• Service Providers: With trusted third-party vendors that help us operate the platform (e.g., payment processors, hosting providers, email tools).

• Legal Compliance: If required by law, subpoena, or government request.

• Business Transfers: If we merge, sell, or transfer our business assets, user information may be part of that transaction.

We do not share your personal information with third parties for their own marketing purposes.

5. Data Security

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.

Although we take reasonable steps to secure your data, no online service can guarantee absolute security.

6. Data Retention

We retain your personal information for as long as:

• You maintain an active account with us.

• It is necessary to fulfill the purposes outlined in this policy.

• Required by law or legitimate business needs.

Upon cancellation or deletion of your account, some data may remain archived for compliance or legal obligations.

7. Your Privacy Rights

Depending on your location, you may have rights to:

• Access and receive a copy of your personal information.

• Request corrections or updates to your data.

• Request deletion of your personal data (subject to legal limitations).

• Opt out of marketing communications.

To exercise these rights, please contact us at [Your Support Email].

8. Third-Party Links & Integrations

Our platform may contain links to third-party websites or integrations. We are not responsible for the privacy practices of those third parties. Please review their policies before sharing personal information with them.

9. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have collected such data, we will take immediate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the new effective date. Continued use of the Services after changes means you accept the updated policy.