BOUTIQUE CLIENT EXPERIENCE & PROGRAM OPERATIONS FOR ESTABLISHED COACHES

High-Touch, Behind the Scenes Support That Lets You Lead Your Programs With Peace of Mind.

Your programs are powerful. Your clients are engaged. And things are working - they just require more of you than they should right now (that’s what my clients tell me… I’m not a mind reader!).

I provide done-for-you client experience and program operations support for established coaches who want smoother program delivery, stronger retention, and more ease behind the scenes - without sacrificing the heart (& human!) of their work.

If you’re craving more support, more structure, and more breathing room in your business - you’re in just the right place.

A Little About How I Work

I work closely with a small number of clients at a time so I can provide truly high-touch support behind the scenes.

Rather than offering one-size-fits-all services, my monthly support packages are designed to meet coaches at different stages of growth from expanding beyond 1:1 to leading larger, high-touch communities and masterminds.

Each level of support allows me to step in as a trusted operational partner, helping your programs run smoothly while protecting the client experience that makes your work so impactful.

During our discovery call, we’ll talk through your current programs, team structure, and goals to determine which level of support makes the most sense for you.

FOR EXPANDING COACHES BUILDING BEYOND 1:1

Foundational Support

This level of support is designed for coaches who are launching or growing a smaller group program (around 5-20 clients/members), mastermind, or community and want things to feel organized, calm, and supportive from the start.

As your programs begin to grow, the behind-the-scenes details can quickly add up: community questions, onboarding new members, updating program materials, and keeping communication flowing. That’s where I step in.

With Foundational Support, I help manage the day-to-day operational details that keep your programs running smoothly so your clients feel supported and your program experience stays consistent and intentional.

You get reliable, high-touch support behind the scenes without having to carry every moving piece yourself.

Investment: $970/month

THE FOUNDATIONAL SUPPORT PACKAGE INCLUDES:
Community Management

  • Community check-ins and engagement support 2x per week

  • Up to 10 member conversations per month

Courses & Program Support

  • Updates to one course module or program resource per month

Client Communication

  • Email and DM support 2x per week

  • Up to 10 client conversations per month

Member Onboarding & Offboarding

  • Support for 1 new or departing member per month

Program Reporting & Insights

  • Monthly community engagement report

  • Key insights and activity summary

FOR ESTABLISHED COACHES GROWING PROGRAMS

Growth Support

If your program is growing (around 20-75 clients/members) and you’re starting to feel stretched, this level of support brings more structure, consistency, and proactive care into your business.

At this stage, your community is more active, new members are joining regularly, and the behind-the-scenes details require more attention to keep everything running smoothly.

With Growth Support, I step in as a trusted partner behind the scenes helping manage your community, client communication, and program operations so your programs stay organized, your clients feel supported, and you’re no longer trying to be everywhere at once with your growing programs.

This level of support also includes deeper engagement tracking and member insights so you can better understand how your community is interacting with your program.

Investment: $2,000/month

THE FOUNDATIONAL SUPPORT PACKAGE INCLUDES:
Community Management

  • Community check-ins and engagement support 3x per week

  • Up to 20 member conversations per month

Courses & Program Support

  • Updates to two course modules or program resources per month

Client Communication

  • Email and DM responses 3x per week

  • Up to 20 client conversations per month

Member Onboarding & Offboarding

  • Support for 5-8 new members per month

Program Reporting & Insights

  • Monthly community engagement report

  • Monthly member wins report

Client Feedback & Retention

  • 1 annual Net Promoter Score (NPS) survey

Community Call Support

  • Prep support for one community call per month

FOR ESTABLISHED COACHES SCALING HIGH-TOUCH PROGRAMS

Concierge Support

At this stage of your business, your programs are very active and scaling quickly (around 75-200 clients/members), your community is highly engaged, and there are many moving pieces happening behind the scenes often across multiple team members and platforms.

Concierge Support is designed for me to integrate seamlessly into that environment. I step in as a trusted behind-the-scenes partner, collaborating with your existing team while taking ownership of the client experience and program operations that keep everything running smoothly.

From community engagement and client communication to operational updates and key program details, I help ensure your programs feel organized, supported, and consistently high-touch so you can stay focused on leading, teaching, and serving your clients at the highest level while scaling your business.

Investment: $3,450/month

THE FOUNDATIONAL SUPPORT PACKAGE INCLUDES:
Community Management

  • Community engagement and check-ins 4x per week

  • Up to 30–40 member conversations per month

Courses & Program Support

  • Updates to three course modules per month

    OR

  • Creation or upload of one new module per month

Client Communication

  • Email and DM responses 4x per week

  • Up to 30–40 client conversations per month

Member Onboarding & Offboarding

  • Support for up to 20 members per month

Program Reporting & Insights

  • Monthly community engagement report

  • Monthly member wins report

Client Feedback & Retention

  • Quarterly Net Promoter Score (NPS) survey

Community Call Support

  • Prep support for one community call per month

Events & Program Engagement

  • Quarterly training or event attendance

Not sure which level of support is right for you?

During our discovery call, we’ll walk through your current programs, team structure, and capacity to determine the level of support that will best serve both you and your clients. My goal for you: programs that run smoothly, clients who feel deeply supported and more space for you to lead well.

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