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Faq's

The most common Questions

What exactly does a “Client Concierge” do?

Think of me as your right-hand person for member experience. I manage communication, community engagement, onboarding, and follow-up. All the little touchpoints that make your clients feel cared for and keep your program running smoothly.

Do you help with tech setup or integrations?

I handle the client-facing side — messages, onboarding steps, tracking, and feedback — but not heavy tech or platform builds. If something needs to be tested or reviewed, I’ll flag it for your team or tech specialist.

How is this different from a VA or Community Manager?

A VA follows checklists...I anticipate needs. My role blends communication, organization, and relationship-building, so your members feel seen and your team can focus on strategy, not day-to-day management.

What types of businesses or programs do you support?

I work with coaches, course creators, and mentors who run masterminds, group programs, or memberships.

How do I know which support level is right for me?

I have given you some member numbers on the services page. But if you feel you have little members but want higher touch, one of the higher packages may suit you. Reach out and let's chat about your needs!

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