How Can We Help You?

Not at all! LashFlow was designed to be simple and intuitive. If you can use Instagram or send a text message, you can use LashFlow. Our onboarding team will walk you through setup step by step, and you'll be taking bookings within 24 hours.

Most lash artists are fully set up and taking bookings within 24–48 hours. Our onboarding process is broken into simple steps, and our team is available to help you every step of the way.

Yes! You can easily import your existing client list via a CSV file. Once imported, your clients will automatically be added to your database and you can start sending them reminders and offers right away.

LashFlow's AI assistant responds to client inquiries automatically across Instagram DMs, Facebook Messenger, SMS, and email — 24/7. It answers questions, checks your availability, and books appointments without you lifting a finger.

LashFlow sends automated reminder sequences to clients before their appointment — via SMS and email. Artists using LashFlow report up to 80% fewer no-shows. You can also require deposits at booking to protect your time and income.

Yes! LashFlow connects directly to your Instagram and Facebook accounts. When a potential client messages you, the AI responds instantly, answers questions about your services, and books them directly — even while you're with another client.

Absolutely. There are no long-term contracts. You can cancel your subscription at any time from your account settings. If you cancel, you'll retain access until the end of your current billing period.

When you choose annual billing, you get 2 months free compared to monthly billing. For example, the Basic plan is $49/month or $490/year — saving you $98. The discount is applied automatically when you select the annual option at checkout.

Yes, you can upgrade or downgrade your plan at any time. If you upgrade, the change takes effect immediately and you'll only be billed the prorated difference. If you downgrade, the change takes effect at your next billing cycle.

LashFlow integrates with Stripe for deposit collection and client payments. Stripe supports all major credit and debit cards. Setup takes just a few minutes and funds are deposited directly to your bank account.