1. Overview

These Terms of Service ("Terms") govern your use of Renewal Consultancy’s website and services. By accessing or using our website or services, you agree to these Terms. If you do not agree with any part of these Terms, you should not use our services.

2. Services Provided

We provide automation solutions for online service-based businesses and businesses with manual or paper processes. These services include, but are not limited to, process automation, workflow optimisation, and custom-built automation systems. The details of each service will be outlined in a separate contract or agreement.

3. Payments

Upfront Payments: For one-off automation builds, payment is required in full at the time of purchase or before work begins.Retainers: For longer-term projects, we charge a retainer that must be paid on an agreed schedule, typically monthly. Payment Processor: We use Stripe to process payments securely. By using our services, you agree to Stripe’s Services Agreement and Privacy Policy. Late Payments: Failure to make timely payments may result in a suspension or termination of services.

4. Refunds and Cancellations

One-off Builds: Once development work has started on an automation project, no refunds will be issued, unless our service fails to meet the agreed guarantee of increasing your revenue, saving time, or improving your margins. Ongoing Services: Retainer-based services may be cancelled by providing 30 days' written notice. Any payments already made are non-refundable unless our services fail to meet the agreed guarantee of increasing your revenue, saving time, or improving your margins.Guarantee: If our services do not result in improvements in revenue, time savings, or margin enhancement as agreed in the service contract, you may request a refund. This applies to both one-off builds and ongoing retainer services, subject to documented proof of unmet expectations.Exceptions: Refunds may be provided in exceptional circumstances at the sole discretion of Renewal Consultancy.

5. Use of Services

Authorised Use: You agree to use our services only for lawful purposes. You are responsible for ensuring that your use of our services complies with all applicable laws and regulations.Prohibited Activities: You may not use our services in any way that: Violates any local, national, or international law.Involves fraudulent activities or the promotion of unlawful behaviour. Involves using automated systems (such as bots) to extract data from our website or services without permission.Engages in activities listed as prohibited under Stripe’s terms (e.g., illegal business activities, gambling, or pornography).

6. Privacy Policy

Our Privacy Policy governs how we collect, use, and disclose personal information from users of our website and services. By using our services, you agree to the collection and use of information as outlined in our Privacy Policy.

7. Intellectual Property

All intellectual property rights, including copyrights, trademarks, and patents related to our services, remain the exclusive property of [Your Business Name] unless otherwise agreed upon. You are granted a limited, non-exclusive licence to use the services only for the purpose for which they were provided.

8. Limitation of Liability

To the fullest extent permitted by law, Renewal Consultancy will not be liable for any direct, indirect, incidental, or consequential damages that arise from the use of our services. This includes loss of data, profits, or business interruptions.

No Warranty: Our services are provided "as is" and "as available". We make no representations or warranties, either express or implied, regarding the operation or availability of our services.Force Majeure: We shall not be liable for delays or failures in performance resulting from events outside our reasonable control, including acts of God, strikes, or disruptions in internet connectivity.

9. Dispute Resolution

Any disputes arising from these Terms or the use of our services will be resolved under the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts located in England for any legal actions or proceedings.

10. Changes to Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated Terms. It is your responsibility to review these Terms periodically for changes.

11. Termination

We may terminate or suspend your access to our services at any time, without notice, if you breach these Terms. Upon termination, your right to use our services will cease immediately.

12. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Email: [email protected] Phone: +44 7591660547 Address: E1 5AW, 14 Underwood Road, London