RETURNS & EXCHANGES
Returns & Exchanges Policy
Last Updated: December 23, 2024
At AZ'GAD Boutique, we want you to love every piece you purchase. If you're not completely satisfied, we're here to help with returns and exchanges.
1. Return Window
14-Day Return Policy:
You have 14 days from the date of purchase (in-store or online delivery date) to return or exchange eligible items
Items must be unworn, unwashed, and in original condition with all tags attached
Original receipt or proof of purchase is required
2. Eligible Items for Return
✅ We Accept Returns On:
Clothing with original tags attached
Unworn accessories in original packaging
Items purchased at full price or on sale (unless marked final sale)
Online purchases (see shipping instructions below)
In-store purchases
3. Non-Returnable Items
❌ We Cannot Accept Returns On:
Items marked "Final Sale" at time of purchase
Intimate apparel (bras, underwear, bodysuits) for hygiene reasons
Worn, washed, altered, or damaged items
Items without original tags or in non-resalable condition
Earrings and certain jewelry (for hygiene reasons)
Sale items marked as "All Sales Final"
Gift cards
4. How to Return (In-Store Purchases)
Option 1: Return to Store
Visit our Lyndhurst location at 400 Valley Brook Ave
Bring your item(s) with original tags, packaging, and receipt
Our team will process your return or exchange immediately
Store hours: [Insert your store hours]
Option 2: Mail Return (if you cannot visit in person)
Contact us at [email] or (201) 800-0468 to request a return authorization
Package items securely with original tags and receipt copy
Ship to:
AZ'GAD Boutique - Returns
400 Valley Brook Ave
Lyndhurst, NJ 07071
Include your name, order number, and reason for return
We recommend using a trackable shipping method (customer is responsible for return shipping costs)
5. How to Return (Online Purchases)
Step 1: Initiate Your Return
Email us at [your email] with your order number and item(s) you'd like to return
Or log into your account and submit a return request
We'll send you a return authorization and instructions within 24 hours
Step 2: Package Your Return
Place items in original packaging (if available) with tags attached
Include a copy of your packing slip or receipt
Write your order number on the outside of the package
Step 3: Ship Your Return
Use a trackable shipping method (USPS, UPS, FedEx)
Customer is responsible for return shipping costs unless item is defective or we made an error
We recommend purchasing shipping insurance for high-value items
Step 4: Receive Your Refund
Once we receive and inspect your return (typically 3-5 business days), we'll process your refund
Refunds are issued to the original payment method within 5-10 business days
6. Exchanges
We gladly offer exchanges for different sizes or colors!
In-Store Exchanges:
Visit our boutique with your item and receipt
We'll help you find the perfect size or alternative style
If the new item costs more, pay the difference; if less, receive store credit
Online Exchanges:
Due to inventory changes, we recommend processing a return for a refund and placing a new order for your desired item
This ensures you get the item you want without delays
Contact us if you need assistance
7. Refund Method
Original Payment Method: Refunds are issued to the credit/debit card or payment method used for purchase
Store Credit: Available upon request if you prefer (no expiration date)
Cash/Check Purchases: Refunded via check or store credit
Gift Card Purchases: Refunded as store credit
Refund Timeline:
In-store returns: Immediate refund to original payment method
Online returns: 5-10 business days after we receive and process the return
8. Damaged or Defective Items
We carefully inspect all items before shipping, but if you receive a damaged or defective item:
Contact us immediately at [email] or (201) 800-0468
Provide photos of the damage and your order number
We'll send a prepaid return label at no cost to you
Choose a replacement or full refund (including original shipping costs)
Timeframe: Report damaged items within 7 days of delivery.
9. Wrong Item Received
If we sent you the wrong item, we sincerely apologize!
Contact us at [email] or (201) 800-0468 within 7 days
We'll send a prepaid return label
We'll ship the correct item or issue a full refund (your choice)
No charges for return shipping or restocking
10. VIP Member Returns
AZ'GAD VIP Club Members enjoy enhanced return privileges:
Foundation & Concealer Tier:
Standard 30-day return policy applies
Priority processing of returns and exchanges
Golden Highlight Tier:
Extended 45-day return window
Free return shipping on online orders (up to 2 returns per year)
Complimentary alterations on select items (see store for details)
11. Sale & Promotional Items
Regular Sale Items: Returnable within 30 days (unless marked Final Sale)
Final Sale Items: All sales final, no returns or exchanges (clearly marked at checkout)
VIP Early Access Items: Full return policy applies
12. Holiday Return Policy
Extended holiday returns (November 15 - December 31):
Items purchased during this period may be returned until January 15 of the following year
All other return conditions apply
13. International Orders
International customers are responsible for return shipping costs
Customs fees and duties are non-refundable
Contact us before returning to ensure proper processing
14. Lost or Stolen Packages
We are not responsible for lost or stolen packages after carrier confirmation of delivery
We recommend using a signature requirement for high-value orders
Contact the shipping carrier directly to file a claim