TERMS OF SERVICE
Terms of Service
Last Updated: December 23, 2024
Welcome to AZ'GAD Boutique! These Terms of Service ("Terms") govern your use of our website (azgad-boutique.com), mobile app (if applicable), in-store purchases, and all services provided by AZ'GAD Boutique ("we," "us," or "our").
By accessing our website, making a purchase, or using our services, you agree to these Terms. If you do not agree, please do not use our website or services.
1. General Terms
1.1 Eligibility
You must be at least 18 years old to make a purchase or create an account
By using our services, you represent that you are of legal age and have the authority to enter into these Terms
1.2 Account Creation
You may create an account to track orders, save preferences, and access VIP benefits
You are responsible for maintaining the confidentiality of your account credentials
You agree to provide accurate, current information and update it as needed
We reserve the right to suspend or terminate accounts that violate these Terms
1.3 Modifications to Terms
We may update these Terms at any time without prior notice
Continued use of our services after changes constitutes acceptance of the updated Terms
We encourage you to review these Terms periodically
2. Products and Pricing
2.1 Product Descriptions
We strive for accuracy in product descriptions, images, and pricing
Colors may vary slightly due to screen settings and lighting
We reserve the right to correct errors in product information or pricing
2.2 Pricing
All prices are in USD and subject to change without notice
Promotional pricing and discounts are valid for limited times and may have specific terms
We reserve the right to limit quantities on promotional items
2.3 Availability
Product availability is subject to change and not guaranteed until purchase is complete
If an item becomes unavailable after purchase, we will notify you and offer a refund or alternative
2.4 VIP Member Pricing
VIP members receive exclusive discounts and benefits as outlined in their membership tier
Discounts cannot be combined with other promotions unless specified
VIP pricing is subject to membership status (active subscription required)
3. Orders and Payment
3.1 Order Acceptance
Your order is an offer to purchase; we reserve the right to accept or decline any order
Order confirmation does not guarantee acceptance; acceptance occurs when we ship the item or process in-store pickup
3.2 Payment Methods
We accept major credit cards, debit cards, PayPal, and other payment methods as displayed at checkout
Payment is due at the time of purchase
You authorize us to charge your payment method for the total order amount, including taxes and shipping
3.3 Payment Processing
Payments are processed securely through third-party processors (Stripe, PayPal)
We do not store full credit card information on our servers
You agree to pay all charges incurred by you or on your behalf
3.4 Taxes
Sales tax will be applied to orders as required by law based on shipping or pickup location
You are responsible for any additional taxes, duties, or fees (e.g., international orders)
3.5 Order Cancellation
You may cancel an order before it ships by contacting us immediately
Once an order has shipped, our return policy applies
We reserve the right to cancel orders due to pricing errors, fraud, or inventory issues
4. Shipping and Delivery
4.1 Shipping Methods
We offer standard and expedited shipping options (rates displayed at checkout)
Shipping times are estimates and not guaranteed
Orders are typically processed within 1-3 business days
4.2 Shipping Costs
Shipping costs are calculated based on order value, weight, and destination
Free shipping promotions may have minimum purchase requirements
VIP Golden Highlight members may receive free or discounted shipping (see membership terms)
4.3 Delivery
Risk of loss passes to you upon delivery to the carrier
We are not responsible for delays caused by shipping carriers
You are responsible for providing accurate shipping information; we are not liable for delays or non-delivery due to incorrect addresses
4.4 International Shipping
International customers are responsible for customs fees, duties, and taxes
Delivery times vary by destination and customs processing
Some items may not be eligible for international shipping
5. Returns and Exchanges
Please refer to our Returns & Exchanges Policy (linked above) for complete details.
Summary:
30-day return window for eligible items (45 days for Golden Highlight VIP members)
Items must be unworn, unwashed, with original tags
Final sale items are non-returnable
Refunds processed to original payment method within 5-10 business days
6. VIP Membership Program
6.1 Membership Tiers
Foundation (Free): Basic perks including early access and event notifications
Concealer ($49/month): Enhanced benefits including priority seating and quarterly events
Golden Highlight ($99/month): Premium benefits including personal stylist access and extended returns
6.2 Billing
Paid memberships are billed monthly on a recurring basis
You authorize us to charge your payment method automatically each billing cycle
Membership fees are non-refundable except as required by law
6.3 Cancellation
You may cancel your membership at any time through your account settings or by contacting us
Cancellation takes effect at the end of the current billing cycle
No refunds for partial months
6.4 Membership Benefits
Benefits are subject to availability and may change with notice
Discounts and perks are non-transferable
We reserve the right to modify or discontinue membership tiers or benefits
6.5 Suspension or Termination
We may suspend or terminate memberships for violation of these Terms, fraudulent activity, or abuse of benefits
7. Intellectual Property
7.1 Ownership
All content on our website, including text, images, logos, designs, and graphics, is the property of AZ'GAD Boutique or our licensors
Content is protected by copyright, trademark, and other intellectual property laws
7.2 Limited License
We grant you a limited, non-exclusive license to access and use our website for personal, non-commercial purposes
You may not reproduce, distribute, modify, or create derivative works without our written permission
7.3 Trademarks
"AZ'GAD Boutique" and our logo are trademarks of AZ'GAD Boutique
Unauthorized use of our trademarks is prohibited
7.4 User-Generated Content
If you submit photos, reviews, or other content (e.g., in our membership portal), you grant us a non-exclusive, worldwide license to use, display, and reproduce that content for marketing and promotional purposes
You represent that you own or have rights to any content you submit
8. Prohibited Uses
You agree not to:
Use our website or services for any illegal or unauthorized purpose
Violate any laws, regulations, or these Terms
Interfere with or disrupt our website or servers
Attempt to gain unauthorized access to our systems or user accounts
Use automated systems (bots, scrapers) to access our website
Impersonate another person or entity
Transmit viruses, malware, or harmful code
Harass, abuse, or harm other users or our staff
Engage in fraudulent activity or chargebacks
Violations may result in account termination and legal action.
9. Limitation of Liability
9.1 Disclaimer of Warranties
Our website and services are provided "as is" and "as available"
We do not guarantee uninterrupted, error-free, or secure access
We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose
9.2 Limitation of Damages
To the fullest extent permitted by law, AZ'GAD Boutique and its owners, employees, and partners are not liable for any indirect, incidental, consequential, or punitive damages
This includes lost profits, data loss, or business interruption
Our total liability for any claim is limited to the amount you paid for the product or service in question
9.3 Indemnification
You agree to indemnify and hold us harmless from
any claims, damages, or expenses arising from your use of our services or violation of these Terms
10. Privacy and Data Protection
Your use of our website is also governed by our Privacy Policy (linked above)
We collect, use, and protect your personal information as described in our Privacy Policy
By using our services, you consent to our data practices
11. Events and Promotions
11.1 Fashion Shows and Events
VIP members may receive priority access to events, subject to capacity and availability
Event details, dates, and benefits are subject to change
We reserve the right to cancel or reschedule events due to unforeseen circumstances
11.2 Contests and Voting
Monthly style referendum voting is open to VIP members
Contest rules and eligibility are provided with each promotion
Prizes (e.g., $100 store credit) are non-transferable and have no cash value
12. Third-Party Services
12.1 External Links
Our website may contain links to third-party websites (e.g., Instagram, payment processors)
We are not responsible for the content, privacy practices, or terms of third-party sites
12.2 Payment Processors
Payments are processed by third-party providers (Stripe, PayPal)
Your use of these services is subject to their terms and policies
13. Dispute Resolution
13.1 Governing Law
These Terms are governed by the laws of the State of New Jersey, USA, without regard to conflict of law principles
13.2 Jurisdiction
Any disputes arising from these Terms or your use of our services will be resolved in the courts of Bergen County, New Jersey
13.3 Arbitration (Optional)
We encourage resolving disputes amicably through direct communication
If we cannot resolve a dispute, you agree to binding arbitration under the rules of the American Arbitration Association
13.4 Class Action Waiver
You agree to resolve disputes individually and waive the right to participate in class actions or collective proceedings
14. Force Majeure
We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including:
Natural disasters, pandemics, or public health emergencies
Government actions, laws, or regulations
Labor disputes, strikes, or supply chain disruptions
Technical failures or internet outages