PRIVACY POLICY

Effective Date: February 10, 2026

1. Introduction

Appointkeep.ai Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our scheduling and appointment management platform (the “Service”).

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

•             Account Information: Name, email address, phone number, business name, and billing information when you create an account

•             Appointment Data: Calendar events, client information, appointment notes, and scheduling preferences you enter into the platform

•             Payment Information: Credit card details and billing address (processed securely through Stripe; we do not store complete card numbers)

•             Communications: Information from your interactions with our customer support team

•             Profile Information: Business hours, service offerings, team member details, and customization preferences

2.2 Information Collected Automatically

•             Usage Data: IP address, browser type, device information, operating system, pages viewed, and time spent on the Service

•             Cookies and Tracking: We use cookies, web beacons, and similar technologies to enhance user experience and analyze platform usage

•             Log Data: Server logs that include date/time of access, features used, and error reports

2.3 Information from Third-Party Services

If you connect third-party services (Google Calendar, Microsoft Outlook, Zoom, etc.) to Appointkeep.ai, we collect information necessary to provide synchronization and integration features, including calendar events, contact information, and meeting details.

3. How We Use Your Information

We use the collected information for the following purposes:

•             Service Delivery: To provide, maintain, and improve the scheduling platform and its features

•             Account Management: To create and manage your account, process payments, and provide customer support

•             Communications: To send appointment reminders, service updates, billing notifications, and respond to inquiries

•             Analytics: To understand usage patterns, improve platform performance, and develop new features

•             Security: To detect and prevent fraud, abuse, and security incidents

•             Legal Compliance: To comply with applicable laws, regulations, and legal processes

•             Marketing: To send promotional communications about new features or services (you may opt-out at any time)

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

•             Service Providers: With third-party vendors who perform services on our behalf (payment processing via Stripe, email delivery, cloud hosting, analytics). These providers are contractually obligated to protect your information.

•             Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

•             Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety.

•             With Your Consent: When you explicitly authorize us to share information with third parties.

•             Aggregated Data: We may share anonymized, aggregated data that cannot identify you individually for research or marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information:

•             Encryption in transit (TLS/SSL) and at rest (AES-256)

•             Regular security audits and vulnerability assessments

•             Access controls and authentication mechanisms

•             Employee training on data protection and privacy

•             SOC 2 Type II compliance (updated annually)

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account termination:

•             Active data is retained for 30 days to allow for account reactivation

•             Backup data is retained for 90 days for disaster recovery purposes

•             Billing records are retained for 7 years to comply with tax regulations

•             De-identified usage data may be retained indefinitely for analytics

7. Your Privacy Rights

Depending on your location, you may have the following rights:

•             Access: Request a copy of the personal information we hold about you

•             Correction: Request correction of inaccurate or incomplete information

•             Deletion: Request deletion of your personal information (subject to legal retention requirements)

•             Portability: Request a machine-readable copy of your data

•             Objection: Object to processing of your information for certain purposes

•             Restriction: Request restriction of processing under certain circumstances

•             Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

8. Canadian Privacy Compliance (PIPEDA)

As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect, use, and disclose personal information only with your knowledge and consent, except where permitted or required by law.

If you have concerns about our privacy practices, you may file a complaint with the Office of the Privacy Commissioner of Canada.

9. International Data Transfers

Your information may be stored and processed in Canada and the United States. By using our Service, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at [email protected].

11. Cookies and Tracking Technologies

We use the following types of cookies:

•             Essential Cookies: Required for platform functionality (e.g., authentication, session management)

•             Analytics Cookies: Help us understand how users interact with the Service (Google Analytics)

•             Preference Cookies: Remember your settings and customization choices

You can control cookies through your browser settings, but disabling certain cookies may limit platform functionality.

12. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

•             Posting the updated policy on our website with a new effective date

•             Sending an email notification to your registered email address

•             Displaying a notice in your account dashboard

Continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Appointkeep.ai Inc.
Privacy Officer
Email: [email protected]
Phone: +1 (XXX) XXX-XXXX
Address: [Your Street Address], [City, Province, Postal Code], Canada

TERMS OF SERVICE

Effective Date: February 10, 2026

1. Acceptance of Terms

Welcome to Appointkeep.ai. These Terms of Service (“Terms”) govern your access to and use of the Appointkeep.ai scheduling platform and related services (collectively, the “Service”). By creating an account or using the Service, you agree to be bound by these Terms.

If you are entering into these Terms on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

2. Description of Service

Appointkeep.ai provides a cloud-based scheduling and appointment management platform designed for businesses. The Service includes:

•             Intelligent calendar scheduling and optimization

•             Automated appointment reminders and notifications

•             Integration with third-party calendar and communication tools

•             Team collaboration and multi-user access

•             Analytics and reporting capabilities

•             Customer support via email and in-platform help documentation

3. Account Registration and Security

3.1 Account Creation

To use the Service, you must create an account by providing accurate and complete information, including your name, email address, and payment details. You agree to:

•             Provide truthful, current, and complete information

•             Maintain and update your information to keep it accurate

•             Not create multiple accounts for deceptive purposes

•             Not share your account credentials with unauthorized parties

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to:

•             Notify us immediately of any unauthorized access or security breach

•             Use a strong, unique password

•             Log out after each session on shared devices

We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised.

4. Subscription Plans and Billing

4.1 Subscription Plans

The Service is offered on a subscription basis with monthly or annual billing cycles. Available plans include:

•             Starter Plan: $99 CAD/month or $1,068 CAD/year

•             Professional Plan: $249 CAD/month or $2,688 CAD/year

•             Enterprise Plan: Custom pricing (contact sales)

All plans require a one-time setup fee of $250 CAD, which covers onboarding, data migration assistance, and initial team training.

4.2 Free Trial

New subscribers may access a 14-day free trial. No credit card is required to start the trial. If you do not upgrade to a paid plan before the trial ends, your account will be downgraded to a free tier with limited functionality or deactivated.

4.3 Billing and Payment

•             Subscriptions are billed in advance at the beginning of each billing cycle

•             Payment is processed automatically using the payment method on file

•             All payments are processed securely through Stripe

•             Prices are in Canadian dollars (CAD) unless otherwise specified

•             You authorize us to charge the payment method on file for all fees incurred

4.4 Price Changes

We may change subscription prices with 30 days’ advance notice. Price changes will apply to the next billing cycle after the notice period. If you do not agree to a price change, you may cancel your subscription before the new price takes effect.

4.5 Taxes

Prices do not include applicable taxes (GST/HST, sales tax). You are responsible for all taxes associated with your purchase. We will collect and remit taxes as required by law.

5. Cancellation and Refunds

See our separate Refund Policy for detailed information on cancellations and refunds.

6. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

•             Violate any applicable laws or regulations

•             Infringe on intellectual property rights of Appointkeep.ai or third parties

•             Upload malicious code, viruses, or harmful content

•             Attempt to gain unauthorized access to our systems or other users’ accounts

•             Use the Service to send spam, phishing attempts, or unsolicited communications

•             Reverse engineer, decompile, or disassemble any part of the Service

•             Use automated systems (bots, scrapers) without prior written consent

•             Resell or redistribute the Service without authorization

•             Interfere with or disrupt the Service or servers

Violation of this section may result in immediate suspension or termination of your account.

7. Intellectual Property

7.1 Our Intellectual Property

The Service, including all software, designs, text, graphics, logos, and other content, is owned by Appointkeep.ai Inc. and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes.

7.2 Your Content

You retain ownership of all data, content, and information you upload to the Service (“Your Content”). By using the Service, you grant us a worldwide, royalty-free license to use, store, and process Your Content solely to provide and improve the Service.

You represent and warrant that:

•             You own or have the necessary rights to Your Content

•             Your Content does not violate any laws or third-party rights

•             Your Content does not contain confidential information you are not authorized to share

8. Data Privacy and Security

We take data security seriously. Please review our Privacy Policy to understand how we collect, use, and protect your information. Key points:

•             Data is encrypted in transit (TLS/SSL) and at rest (AES-256)

•             We maintain SOC 2 Type II compliance

•             We do not sell or share your data with third parties for marketing purposes

•             You can export your data at any time

9. Third-Party Integrations

The Service may integrate with third-party applications and services (Google Calendar, Microsoft Outlook, Zoom, Slack, etc.). Use of these integrations is subject to the third party’s terms and privacy policies. We are not responsible for third-party services or their availability.

10. Service Availability and Modifications

10.1 Uptime

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

10.2 Modifications

We may modify, suspend, or discontinue any aspect of the Service at any time. We will provide reasonable notice for material changes that adversely affect your use of the Service.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

•             THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND

•             WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT

•             WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES

•             OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM

•             WE ARE NOT RESPONSIBLE FOR LOST DATA, MISSED APPOINTMENTS, OR BUSINESS LOSSES RESULTING FROM USE OF THE SERVICE

12. Indemnification

You agree to indemnify and hold harmless Appointkeep.ai Inc., its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

•             Your use or misuse of the Service

•             Violation of these Terms

•             Infringement of third-party rights

•             Your Content uploaded to the Service

13. Termination

13.1 Termination by You

You may cancel your subscription at any time. See our Cancellation Policy for details.

13.2 Termination by Us

We may suspend or terminate your account immediately if:

•             You violate these Terms or our Acceptable Use Policy

•             Your payment method fails and you do not update it within 15 days

•             We are required to do so by law

•             Your account has been inactive for more than 12 months

13.3 Effect of Termination

Upon termination:

•             Your access to the Service will be immediately disabled

•             You may export your data within 30 days (after which it will be permanently deleted)

•             No refunds will be provided for unused time in your billing cycle

•             Outstanding balances become immediately due

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of the Province of [Your Province], Canada, without regard to conflict of law principles.

14.2 Dispute Resolution

Any disputes arising from these Terms will be resolved through:

1.          Negotiation: Good faith discussions between parties

2.          Mediation: If negotiation fails, non-binding mediation

3.          Litigation: If mediation fails, disputes will be resolved in the courts of [Your Province], Canada

15. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via:

•             Email notification to your registered address

•             In-app notification in your dashboard

•             Posting on our website with updated effective date

Continued use of the Service after changes constitutes acceptance of the updated Terms.

16. Miscellaneous

16.1 Entire Agreement

These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Appointkeep.ai Inc.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

16.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right.

16.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

16.5 Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control (natural disasters, pandemics, government actions, internet outages, etc.).

17. Contact Information

For questions about these Terms, please contact:

Appointkeep.ai Inc.
Legal Department
Email: [email protected]
Phone: +1 (XXX) XXX-XXXX
Address: [Your Street Address], [City, Province, Postal Code], Canada

REFUND POLICY

Effective Date: February 10, 2026

1. Overview

At Appointkeep.ai, we stand behind the quality of our service. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

2. Free Trial Period

All new subscribers receive a 14-day free trial. During this period:

•             You can evaluate the Service with full feature access

•             No payment is required or collected during the trial

•             You may cancel at any time before the trial ends without charge

•             If you do not cancel before the trial ends, your chosen subscription plan will be automatically activated and billed

3. Monthly Subscription Refunds

3.1 Eligibility

Monthly subscriptions are eligible for a full refund if you request cancellation within 7 days of your initial subscription charge.

3.2 Conditions

•             Refunds apply only to the first monthly payment after the free trial

•             Subsequent monthly charges are non-refundable

•             To receive a refund, you must not have significantly used the Service (defined as less than 10 appointments created)

•             The refund does not include the one-time setup fee

3.3 After 7 Days

After the 7-day refund window:

•             No refunds are provided for the current billing cycle

•             You may cancel at any time, and your access will continue until the end of your paid period

•             No pro-rated refunds are issued for partial months

4. Annual Subscription Refunds

4.1 Eligibility

Annual subscriptions are eligible for a full refund if you request cancellation within 30 days of your initial annual payment.

4.2 Conditions

•             Refunds apply only to the first annual payment

•             Renewal charges for subsequent years are non-refundable after 14 days

•             To receive a full refund, you must not have significantly used the Service (defined as less than 25 appointments created)

•             The refund does not include the one-time setup fee

4.3 After 30 Days

If you cancel an annual subscription after the 30-day refund period:

•             No refund is provided for the remaining months

•             Your access will continue until the end of the annual term

•             Your subscription will not auto-renew

4.4 Partial Refunds (After 30 Days)

In exceptional circumstances (service outages, technical failures), we may offer pro-rated refunds at our discretion. These are evaluated on a case-by-case basis.

5. One-Time Setup Fee

The $250 CAD one-time setup fee is non-refundable under the following conditions:

•             Once onboarding has been initiated (account configured, team training scheduled or completed)

•             If data migration assistance has been provided

•             After 7 days from the date of charge

Setup Fee Refund Eligibility:

•             If you cancel within 7 days of initial payment AND

•             No onboarding services have been delivered, the setup fee may be refunded at our discretion

6. Downgrades

If you downgrade from a higher-tier plan to a lower-tier plan:

•             The change takes effect at the start of the next billing cycle

•             No refund is provided for the difference in cost for the current billing cycle

•             You retain access to your current plan features until the downgrade takes effect

7. Failed Payments and Suspended Accounts

If your payment fails:

•             Your account will be suspended after 3 failed retry attempts (over 15 days)

•             No refunds are issued for time your account was suspended due to payment failure

•             You may reactivate your account by updating your payment method and paying outstanding balances

8. Service Outages and Technical Issues

In the event of significant service disruptions:

•             If the Service is unavailable for more than 24 consecutive hours due to our technical failure, you may request a pro-rated credit or refund

•             Scheduled maintenance and brief outages (under 4 hours) do not qualify for refunds

•             Credits are applied to your next billing cycle; refunds are issued at our discretion

9. Fraudulent or Unauthorized Charges

If you believe you have been charged in error or without authorization:

•             Contact us immediately at [email protected]

•             Provide details of the charge (date, amount, reason for dispute)

•             We will investigate within 5 business days

•             If the charge was made in error, a full refund will be processed immediately

10. Chargebacks

Please contact us before initiating a chargeback. Chargebacks are costly and time-consuming for both parties. We are committed to resolving billing disputes fairly and quickly.

If you initiate a chargeback:

•             Your account will be immediately suspended pending resolution

•             If the chargeback is found to be unwarranted, your account may be permanently terminated

•             We may pursue collection of outstanding balances and chargeback fees

11. Refund Request Process

To request a refund:

1.          Email [email protected] with the subject line “Refund Request”

2.          Include:

–            Account email address

–            Reason for refund request

–            Date of original charge

–            Any relevant details or issues experienced

3.          We will review and respond within 5 business days

4.          If approved, refunds are processed within 7-10 business days to your original payment method

12. Refund Processing Time

Once a refund is approved:

•             Refunds are processed within 7-10 business days

•             Funds are returned to the original payment method used for the purchase

•             Depending on your bank or credit card provider, it may take an additional 3-5 business days for the refund to appear in your account

•             You will receive an email confirmation once the refund has been initiated

13. Non-Refundable Items

The following are explicitly non-refundable:

•             Setup fees (after onboarding services have been initiated)

•             Third-party integration costs (if applicable)

•             Add-on services purchased separately from the subscription

•             Charges older than 60 days (unless due to billing error)

14. Enterprise Plan Refunds

Refund terms for Enterprise plans are governed by the specific contract negotiated with your organization. Please refer to your Enterprise Agreement or contact your account manager.

15. Currency and Exchange Rates

Refunds are issued in the same currency as the original charge. If your bank applied currency conversion fees to the original charge, those fees are not refundable by Appointkeep.ai.

16. Questions About Refunds

If you have questions about our refund policy or need assistance with a refund request, please contact:

Billing Department
Email: [email protected]
Phone: +1 (XXX) XXX-XXXX
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

CANCELLATION POLICY

Effective Date: February 10, 2026

1. Overview

You may cancel your Appointkeep.ai subscription at any time. This policy explains how to cancel, what happens when you cancel, and important information about data retention and account reactivation.

2. How to Cancel Your Subscription

Method 1: Self-Service Cancellation (Recommended)

1.          Log into your Appointkeep.ai account

2.          Navigate to Settings → Billing

3.          Click “Manage Subscription”

4.          Select “Cancel Subscription”

5.          Complete the optional feedback form (helps us improve)

6.          Confirm cancellation

You will receive immediate email confirmation of your cancellation.

Method 2: Email Request

Email [email protected] with:

•             Subject line: “Subscription Cancellation Request”

•             Your account email address

•             Confirmation that you wish to cancel

Cancellation will be processed within 1 business day, and you will receive email confirmation.

Method 3: Phone Request

Call +1 (XXX) XXX-XXXX during business hours (Monday-Friday, 9:00 AM - 5:00 PM EST) to speak with our support team.

3. When Does Cancellation Take Effect?

3.1 Access After Cancellation

When you cancel:

•             Your access continues until the end of your current billing period

•             You will not be charged again after the current period ends

•             All features remain available until the subscription expires

•             Your data remains accessible for the duration of your paid period

Example: If you cancel on February 15 and your billing cycle renews on March 1, you retain full access until March 1.

3.2 Immediate Access Termination

If you wish to terminate access immediately (rather than at the end of your billing period), you must explicitly request this. No refund will be provided for the remaining days in your billing cycle.

4. What Happens After Cancellation?

4.1 End of Billing Period

On the last day of your paid period:

•             Your account is downgraded to “Inactive” status

•             You can no longer create new appointments or access scheduling features

•             You CAN still log in to view historical data and export information

•             Automated reminders for existing appointments will continue for 7 days

4.2 Grace Period (7 Days)

For 7 days after your subscription ends:

•             Your account remains in “Inactive” status

•             You can reactivate without data loss by updating billing information

•             All data is preserved

•             You receive a reactivation reminder email on Day 3 and Day 6

4.3 Data Retention Period (30 Days)

After the 7-day grace period:

•             Your account moves to “Pending Deletion” status for 30 days

•             You can still log in to export data

•             Scheduling features remain disabled

•             No new appointments can be created

•             You receive a final data export reminder on Day 25

4.4 Permanent Deletion (After 37 Days)

37 days after cancellation (7-day grace + 30-day retention):

•             All data is permanently deleted and cannot be recovered

•             This includes appointments, client information, team settings, and all historical records

•             Your account is closed and the email address becomes available for re-registration

5. Data Export Before Cancellation

We strongly recommend exporting your data before cancelling.

How to Export Data:

1.          Go to Settings → Data & Privacy

2.          Click “Export All Data”

3.          Select format: CSV or JSON

4.          You will receive a download link via email within 24 hours

What’s Included in the Export:

•             All appointment records (past and future)

•             Client contact information

•             Team member details and permissions

•             Service offerings and pricing

•             Custom fields and notes

•             Analytics data (last 12 months)

Note: Exported data does not include third-party integration settings (Google Calendar sync, Zoom links, etc.). You must reconfigure these if you reactivate or switch to another platform.

6. Refunds Upon Cancellation

See our Refund Policy for complete details. Summary:

•             Monthly plans: No refund after the 7-day money-back guarantee period

•             Annual plans: No refund after the 30-day money-back guarantee period

•             Pro-rated refunds: Not offered for early cancellation

•             Setup fee: Non-refundable once onboarding is complete

7. Pausing Your Subscription (Alternative to Cancellation)

If you need a temporary break but plan to return:

•             You can “pause” your subscription for up to 90 days

•             Pausing costs $19 CAD/month (holds your account and data)

•             To pause: Contact [email protected]

•             This is useful for seasonal businesses or sabbaticals

8. Downgrading Instead of Cancelling

Consider downgrading to a lower-tier plan instead of cancelling:

•             Retain access to core features at a reduced cost

•             Preserve your data and configuration

•             Upgrade again anytime without re-onboarding

To downgrade: Go to Settings → Billing → Change Plan

9. Reactivation After Cancellation

9.1 During Grace Period (0-7 Days)

•             Log into your account

•             Update payment information

•             Click “Reactivate Subscription”

•             Immediate reactivation with zero data loss

9.2 During Data Retention (8-37 Days)

•             Contact [email protected]

•             Request account reactivation

•             Update billing information

•             Your data will be restored within 24 hours

•             May require a new setup fee if significant time has passed

9.3 After Permanent Deletion (37+ Days)

•             Data cannot be recovered

•             You must create a new account

•             Full setup fee applies

•             You’ll need to re-enter all data and configurations

10. Automatic Renewals

By default, subscriptions automatically renew:

•             Monthly plans: Renew on the same day each month

•             Annual plans: Renew one year from the original start date

If you cancel before the renewal date, auto-renewal is disabled and no future charges occur.

11. Failed Payments vs. Cancellation

A failed payment is NOT the same as cancellation:

•             If your payment fails, we will retry 3 times over 15 days

•             After 3 failed attempts, your account is suspended (not cancelled)

•             Suspended accounts can be reactivated by updating payment info

•             If you do not update payment within 30 days of suspension, the account may be treated as cancelled

12. Cancelling During Free Trial

If you cancel during the 14-day free trial:

•             You will not be charged

•             Your account is immediately downgraded to inactive

•             Data is retained for 30 days in case you change your mind

•             You can reactivate anytime within 30 days by subscribing to a paid plan

13. Enterprise Plan Cancellations

Enterprise plan cancellations are governed by your specific contract. Typically:

•             30-90 day notice period required

•             Custom data retention terms

•             Potential early termination fees (if applicable)

Contact your account manager or email [email protected] for assistance.

14. Third-Party Integrations

When you cancel:

•             Third-party integrations (Google Calendar, Zoom, Slack) are automatically disconnected

•             No data is deleted from the third-party services

•             You may need to manually remove Appointkeep.ai permissions from connected accounts

15. Team Account Cancellations

If you are the account owner/admin:

•             Only the account owner can cancel the subscription

•             All team members will lose access when the subscription ends

•             Team members should export their individual data before cancellation

•             Consider notifying your team before cancelling

16. Feedback and Exit Survey

When you cancel, we ask you to complete a brief exit survey (optional). This helps us:

•             Understand why you’re leaving

•             Identify areas for improvement

•             Offer potential solutions to address your concerns

Your feedback is confidential and greatly appreciated.

17. Questions About Cancellation

If you have questions or need help with cancellation, please contact:

Customer Support
Email: [email protected]
Phone: +1 (XXX) XXX-XXXX
Live Chat: Available in your account dashboard
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

We’re sorry to see you go! If there’s anything we can do to improve your experience or address your concerns, please don’t hesitate to reach out before cancelling.

END OF LEGAL POLICIES

© 2026 Appointkeep.ai Inc. All rights reserved.