Privacy Policy

Kairos Care Pty Ltd

Effective Date: 8 May 2026

At Kairos Care, we are committed to protecting your privacy and handling your personal information in a safe, secure, and transparent manner.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant NDIS Practice Standards.

By using our website or engaging with our services, you consent to the practices outlined in this Privacy Policy.


1. Who We Are

Kairos Care Pty Ltd is a provider of disability support, aged care support, psychosocial support, counselling support, community engagement programs, and related wellbeing services across Australia.

We are committed to maintaining the confidentiality, dignity, and privacy of all participants, clients, families, carers, staff, contractors, and website users.


2. What Information We Collect

We may collect personal and sensitive information including:

Personal Information

  • Full name

  • Date of birth

  • Contact detailsAddress

  • Emergency contact information

  • NDIS details

  • Employment information

  • Billing and payment details

Sensitive Information

  • Health and medical information

  • Mental health information

  • Disability-related information

  • Support plans and assessments

  • Cultural or language preferences

  • Incident or behavioural support information

Website & Digital Information

When you visit our website, we may collect:

  • IP address

  • Device information

  • Browser type

  • Cookies and website usage data

  • Online enquiry information

  • Marketing interaction data

3. How We Collect Information

We may collect information through:

  • Website contact forms

  • Intake and referral forms

  • Service agreements

  • Phone calls and emails

  • Meetings and consultations

  • Social media interactions

  • Recruitment applications

  • Third-party referrals

  • Support coordination or allied health referrals

  • Automated technologies such as cookies and analytics tools

4. Why We Collect Your Information

We collect personal information to:

  • Deliver safe and effective services

  • Meet NDIS and legal compliance obligations

  • Communicate with clients and families

  • Coordinate supports and care

  • Manage employment and recruitment

  • Process invoices and payments

  • Improve our services and website experience

  • Conduct quality assurance and audits

  • Respond to incidents, complaints, or emergencies

  • Provide newsletters or marketing communications (where consent is given)

6. Data Storage & Security

Kairos Care takes reasonable steps to protect personal information from:

  • Unauthorised access

  • Misuse

  • Loss

  • Disclosure

  • Modification

We use secure systems, password protection, restricted access controls, and secure cloud-based technologies to protect information.

Despite our best efforts, no online system can be guaranteed to be completely secure.

7. Cookies & Website Analytics

Our website may use cookies and analytics services to:

  • Improve website performance

  • Understand visitor behaviour

  • Enhance user experience

  • Support marketing activities

You may disable cookies through your browser settings; however, some website features may not function correctly.

8. Access to Your Information

You may request access to your personal information held by Kairos Care at any time.

We may refuse access where permitted under Australian law, including where access may:

  • Pose a serious threat to health or safety;

  • Unreasonably impact another person’s privacy; or

  • Be legally restricted.

Requests can be made using the contact details below.

9. Correction of Information

If you believe your information is inaccurate, incomplete, or outdated, you may request correction of your information.

We will take reasonable steps to update records promptly.

10. Marketing Communications

We may send newsletters, updates, promotions, or service announcements where consent has been provided.

You may opt out of marketing communications at any time using the unsubscribe link or by contacting us directly.

11. Third-Party Links

Our website may contain links to external websites.

Kairos Care is not responsible for the privacy practices or content of third-party websites.

12. Recruitment & Employment Informationd-Party Links

Information submitted through employment applications may be collected and stored for:.

  • Recruitment purposes

  • Compliance checks

  • Reference checks

  • Employment administration

All recruitment information is handled confidentially.

13. Children & Vulnerable Persons

We are committed to safeguarding the privacy and wellbeing of children and vulnerable persons.

Where required, consent will be obtained from parents, guardians, nominees, or authorised representatives.

14. Complaints

If you have concerns about how your personal information has been handled, please contact us first so we can attempt to resolve the issue.

You may also contact the:

Office of the Australian Information Commissioner

or the

NDIS Quality and Safeguards Commission

if you are not satisfied with our response.

15. Contact Us

Kairos Care

Email:[email protected]

Phone: 02 8502 8400

Website: www.kairoscare.com.au

16. Changes to This Policy

Kairos Care may update this Privacy Policy from time to time.

The latest version will always be available on our website.

LOCATION

NSW

Western Sydney - Blacktown
Southern Sydney – Caringbah

Queensland

Brisbane City – Ashgrove

Western Australia

Perth – Armadale

We'd love to hear from you

Get in touch

We’d love to hear from you

02 8502 8400

0406 931 342

Kairos Care Pty Ltd

Kairos Care Pty Ltd understands the importance of recognising the traditional owners of the lands on which we operate. We extend our respect to the Elders, both past and present, and acknowledge the unique and ongoing connection that native people have to this land.

© Kairos Care Pty Ltd. 2026. All Rights Reserved.