I am so pleased you have decided to use my services or resources. Please read the following important terms and conditions before you commit to using them. This contract sets out your legal rights and responsibilities, my legal rights and responsibilities, and certain key information required by law. If you would like to speak to me about any aspect of this contract, please contact me at [email protected]
I provide coaching focused on mindset, emotional healing, personal development, and spiritual alignment. I am trading as Internal Flow Ltd, company number 14711723, with its registered office at 86–90 Paul Street, London, England, UK, EC2A 4NE.
In this contract: 'I', 'me' or 'my' means Internal Flow Ltd. 'You' or 'your' means the person buying or using my services and resources.
If you sign up for my coaching services or my course ('services') you agree to be legally bound by this contract.
If you use any of my free resources (for example podcasts, workbooks, discovery sessions or any other resources I may offer free of charge from time to time) you also agree to be legally bound by this contract as appropriate, excluding the clauses relating to payment and consumer rights legislation.
When signing up for my services or using any resources you also agree to be legally bound by:
Certain sections of this contract only apply to you and me if you are a 'consumer', that is if you are an individual acting for purposes which are wholly or mainly outside your business or profession. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that I must give you certain key information before a legally binding contract is made.
I shall give you information on: the main characteristics of the services you are buying; who I am, where I am based and how to contact me; the price of the services; the arrangements for payment; how to exercise your right to cancel in the cooling off period; and my complaint handling policy.
Please read and check your order carefully before submitting it. Placing your order and making payment does not mean that your order has been accepted.
Any quotation given by me before you place an order is not a legally binding offer to supply such services. Any prices set out in a quotation remain valid for 14 days.
I may contact you to say that I do not accept your order, for example if I do not think my services are right for you, or there has been a mistake in the pricing or description of the services.
I shall only accept your order when I confirm this to you by sending you a confirmation email or start to provide the services, whichever happens earlier. At this point a legally binding contract will be in place between you and me.
I shall carry out the services within the time period set out in the relevant services description.
All coaching sessions (including rearranged sessions) must be taken within the timeframe specified in the programme description or they will expire.
You can rearrange any 2 coaching sessions during a coaching programme providing you give me at least 24 hours' notice. If you give me less than 24 hours' notice, fail to turn up for a session or have already rearranged 2 sessions, you will be deemed to have taken the session and you will not be able to reschedule it or be entitled to any compensation for missing it.
All sessions take place remotely via the means of communication agreed with you in advance. There may be an additional charge for face to face meetings.
Please note that I record our calls for training purposes and for your continued learning. You can access all your sessions via the online portal whenever you want. By entering into this contract you consent to the recording of our calls for these purposes.
My carrying out of the services might be affected by events beyond my reasonable control. Examples include illness, pandemics, epidemics, IT issues and problems with internet connectivity, or any law or action taken by a government or public authority.
You will pay the price for the services in accordance with the services description and provide me with such information and assistance as I reasonably need to provide the services.
Important: Coaching is not therapy or counselling. Although I fully expect great results to come from our coaching sessions, I cannot guarantee any specific outcomes or that all clients will achieve the same results. The results are entirely dependent on your commitment and the effort you put into the programme.
My role is to offer you guidance and accountability and help you make positive lifestyle changes. The information I provide to you is not medical advice and is not intended to take the place of seeing licensed health professionals.
Coaching does not treat mental disorders and is not a substitute for counselling, mental health care or medical treatment of any kind. By entering into this agreement, you confirm that you will not use it in place of any form of counselling, therapy or medical treatment.
If you are currently receiving treatment from a doctor or other healthcare professional, by entering into this agreement you confirm that you have consulted with this person regarding the advisability of working with a coach.
I am not VAT registered therefore VAT is not currently applicable to any prices quoted. The price for the services is set out in the services description.
If you fail to make any of the payments on the due dates as set out in the service description, I reserve the right to invoice you immediately for the whole of any outstanding balance.
Refund Policy: You may cancel the programme at any time; however, all fees paid are non-refundable. This reflects the commitment and preparation required for high-level personalised coaching. Where I cancel a programme, you are entitled to a partial refund for sessions which you have paid for in advance and which you have not received.
If any of your payments are not paid on the due dates, I may charge interest on any balance outstanding at the rate of 4 percentage points a year above NatWest Bank base rate.
By accessing or downloading any digital products within the 14-day cooling off period, you give your consent to me to provide the content and you acknowledge that by doing so, you lose your right to cancel your purchase unless the content is faulty.
If I provide you with any materials, whether digital or printed, any intellectual property in those materials belongs to me and unless we agree otherwise you can only use those materials for your own personal use and you may not share them with third parties.
You cannot use and monetise my methods, processes or systems. Without my prior written authority, you are not permitted to:
Should you become aware of any unauthorised access to the materials provided to you, or of any unauthorised use of my methods, processes or systems, you agree to notify me immediately by email.
I shall use the personal information you give me to provide the services, process your payment for the services, and inform you about similar products and services that I provide (though you may stop receiving this at any time). I shall not give your personal information to any third party unless you agree to it. For full details of how I deal with your personal data, see my Privacy Policy.
All information shared by you on a one-to-one basis will be kept strictly confidential, except when releasing such information is required by law and/or where I consider it necessary because of concerns of risk to yourself or others or to assist the prevention or detection of a crime.
Where you participate in any group sessions, you agree to keep strictly confidential any information shared by participants in those group sessions and not to share it with any third parties.
Your and my confidentiality obligations will continue after termination of this agreement.
In the unlikely event that there is a problem with the services, please contact me as soon as possible and give me a reasonable opportunity to sort out any problems with you and reach a positive outcome. If you are buying services from me nothing in this contract affects your legal rights under the Consumer Rights Act 2015.
Either you or I may terminate the services and this contract immediately if the other party commits any material breach of the terms of this contract and, in the case of a breach capable of being resolved, the breach is not resolved within 30 days of a written request to do so.
If I decide in my absolute discretion that we are not a good fit for each other, I may terminate this contract immediately on notice, in which case I shall give you a full refund.
Except for any legal responsibility that I cannot exclude in law (such as for death or personal injury caused by negligence), I am not legally responsible for any losses that were not foreseeable to you and me when the contract was formed, or that were not caused by any breach of these terms on my part, or any business losses.
My total liability to you is limited to the amount of fees paid by you for the services.
I shall try to resolve any disputes with you quickly and efficiently. If you and I cannot resolve a dispute using my internal complaint handling procedure and either of us want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction. The laws of England and Wales will apply to this contract.
In the event of a dispute between us, you and I agree not to engage in any conduct or communications, including on social media, designed to disparage my website, products and services.
These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, assurance or warranty given by or on behalf of me which is not set out in these terms.
Questions about these terms? Contact me at [email protected]