Privacy Policy

BENDplumbing
Last updated: 23/01/2026

1. Introduction

This Privacy Policy explains how BENDplumbing (“we”, “us”, or “our”) collects, uses, stores, and discloses personal information when you interact with our website, advertisements, forms, or services.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or submitting your information, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Interpretation and Definitions

Definitions

Business refers to BENDplumbing
Personal Information means information or an opinion that identifies, or could reasonably identify, an individual
Service refers to our website, advertisements, forms, and related services
You refers to the individual accessing or using our Service
Service Providers means third parties who assist us in operating our website, communications, or services

3. Information We Collect

We may collect the following types of personal information:

Full name
Phone number
Email address
Location details (such as suburb, city, or state)
Information you submit via contact forms or enquiries
Any additional information you voluntarily provide

We may also collect limited technical data such as:

IP address
Browser type
Pages visited and time spent on our website

4. How We Use Your Information

We may use your personal information to:

Respond to enquiries and provide services
Contact you via phone, email, or SMS regarding your enquiry or services
Schedule appointments or provide quotes
Improve our website, services, and customer experience
Send relevant updates or service-related information

We do not sell or rent your personal information.

5. Communication and SMS Consent

By submitting your contact details, you consent to being contacted by BENDplumbing via phone call, email, or SMS regarding your enquiry or services.

You may opt out of SMS communications at any time by replying STOP or contacting us directly.

Your mobile number and opt-in consent will not be shared with third parties for marketing purposes.

6. Disclosure of Personal Information

We may disclose your personal information to:

Trusted service providers who assist us in operating our website or communications
Professional advisers where required by law
Authorities if required by legal obligation

All third parties are required to handle your information securely and in accordance with applicable privacy laws.

7. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

While we use commercially acceptable security measures, no method of transmission or storage is completely secure.

8. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. Access and Correction

You may request access to the personal information we hold about you or request corrections if you believe the information is inaccurate or outdated.

To make a request, please contact us using the details below.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites and encourage you to review their privacy policies.