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Submit your complaint online, and ICRP will review and take appropriate action.

Your case will be treated confidentially and professionally.

SECTION 1 - PERSONAL INFORMATION

First Name

Last Name

Phone *

Email *

Address

Street Address

City

State

SECTION 2 - RESPONDENT (COMPANY/INDIVIDUAL)

Name of Company/Individual

Industry

Address (If known)

Phone/Email (If known)

SECTION 3 - DETAILS OF COMPLAINT

Date of Incident

Location of Incident

Nature of Complaint (Select all that apply)

Defective Product

False / Misleading Advertisement

Breach of Contract

Unfair Trade Practice

Substandard Service

Overcharging / Hidden Charges

Health & Safety Risk

Other (specify below)

Full Description of Complaint

SECTION 4 - EVIDENCE

Please attatch any supporting Documents (select all that apply)

Receipt / Invoice

Photographs / Videos

Medical Reports (if applicable)

Contract / Agreement

Emails / Messages

Other

Please attatch supporting Documents here

SECTION 5 - PRIOR ACTION TAKEN

Have you contacted the company?

Yes

If Yes:

Date of Contact:
Response Received:
Outcome:

SECTION 6 - RELIEF SOUGHT

What outcome are you seeking?

Refund

Replacement

Compensation / Damages

Public Apology

Regulatory Action

Litigation

Other: (add answer below)

Add other Relief sought here

SECTION 7 - PUBLIC INTEREST & LITIGATION

Are others affected by this issue?

Yes

Not Sure

Would you be willing to participate in:

Mediation

Regulatory Complaint

Court Action / Litigation

SECTION 8 - DECLARATION

I hereby declare that the information provided is true and accurate to the best of my knowledge. I understand that providing false or misleading information may affect the processing of my complaint.

Signature (Full Name as Signature)

Date *

CONSENT & DATA PROTECTION

I consent to the collection and processing of my personal data by the Institute for Consumer Rights and Product Liability Protection (ICRP) for the purposes of investigation, complaint resolution, advocacy, and possible litigation.

I understand that my information may be shared with relevant authorities or legal institutions where necessary, in accordance with the Nigeria Data Protection Act 2023.

Legal Disclaimer: Submission of this complaint does not establish a solicitor-client relationship with ICRP and does not guarantee legal representation or enforcement action. All complaints are reviewed based on merit, public interest, and available resources.

Institute for Consumer Rights and Product Liability Protection Ltd/Gte. Independent.

Non-profit. Dedicated to consumer justice

across Nigeria.

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