TERMS OF SERVICE
This web page represents a legal document that serves as our Terms of Service and it governs the Terms of Service of our website, www.cleancation.com, sub-domains, and any associated web-based and mobile applications (collectively, “Website”), as owned and operated by Cleancation.
Capitalized terms, unless otherwise defined, have the meaning specified within the Definitions section below. This Terms of Service, along with our Privacy Policy, any mobile license agreement, and other posted guidelines within our Website, collectively “Terms of Service”, constitute the entire and only agreement between you and Cleancation, and supersede all other agreements, representations, warranties and understandings with respect to our Website and the subject matter contained herein. We may amend our Terms of Service at any time without specific notice to you, the client. The latest copies of our Terms of Service will be posted on our Website, and you should review all Terms of Service of Service prior to using our Website. After any revisions to our Terms of Service are posted, you agree to be bound to any such changes to them. Therefore, it is important for you to periodically review our Terms of Service to make sure you still agree to them.
By using our Website, you agree to fully comply with and be bound by our Terms of Service. Please review them carefully. If you do not accept our Terms of Service, do not access and use our Website. If you have already accessed our Website and do not accept our Terms of Service, you should immediately discontinue use of our Website.
LEGAL COMPLIANCE
You agree to comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of our Website. CleanPros USA reserves the right to investigate complaints or reported violations of our Terms of Service and to take any action we deem appropriate, including but not limited to cancelling your Member account, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses and traffic information, as allowed under our Privacy Policy.
INTELLECTUAL PROPERTY
Our Website may contain our service marks or trademarks as well as those of our affiliates or other companies, in the form of words, graphics, and logos. Your use of our Website does not constitute any right or license for you to use such service marks/trademarks, without the prior written permission of the corresponding service mark/trademark owner. Our Website is also protected under international copyright laws. The copying, redistribution, use or publication by you of any portion of our Website is strictly prohibited. Your use of our Website does not grant you ownership rights of any kind in our Website.
LINKS TO OTHER WEBSITES
Our Website may contain links to third party websites. These links are provided solely as a convenience to you. By linking to these websites, we do not create or have an affiliation with, or sponsor such third party websites. The inclusion of links within our Website does not constitute any endorsement, guarantee, warranty, or recommendation of such third party websites. Cleancation has no control over the legal documents and privacy practices of third party websites; as such, you access any such third party websites at your own risk.
GENERAL TERMS
Our Terms of Service shall be treated as though it were executed and performed in New Jersey, United States, and shall be governed by and construed in accordance with the laws of New Jersey, United States, without regard to conflict of law principles. In addition, you agree to submit to the personal jurisdiction and venue of such courts. Any cause of action by you with respect to our Website, must be instituted within one (1) year after the cause of action arose or be forever waived and barred. Should any part of our Terms of Service be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that any Content in our Website conflicts or is inconsistent with our Terms of Service, our Terms of Service shall take precedence. Our failure to enforce any provision of our Terms of Service shall not be deemed a waiver of such provision nor of the right to enforce such provision. The rights of Cleancation under our Terms of Service shall survive the termination of our Terms of Service.
LADDERS
We do not use ladders during our cleaning. We are unable to use client ladders. Therefore higher items and shelves will be dusted with an extension duster to the best of our ability.
BLINDS
We do offer slat by slat blind cleaning. Blinds must be at least 2”, we do not service mini blinds. Blinds may need to be vacuumed before they are wiped; this will require additional time. Please allow for some dust resettlement after we leave, we try to limit the dust in the air but cannot prevent this entirely. We cannot be held liable for blinds/shutters that have dry rot, sun damage and/or are not installed properly.
MOVING FURNITURE
We will move “light” furniture (not including beds, couches, sofas, dressers, chest of drawers, office desks) but we cannot and will not move refrigerators, stoves, washers, dryers, etc. We will try to reach all visible places either by hand or with an extension duster. We will not be responsible for scratches or damage to the floor due to moving furniture if requested by Client. Overall our goal is to clean all areas within reach while avoiding possible injuries and/or damage to Client’s property. Technicians are allowed to lift or move items weighing no more than 10 pounds (lbs). Anything over 10lbs will not be moved.
WINDOWS
During the servicing of your home, windows are cleaned if the Client booked enough time to have them done. Otherwise, the rest of the home will be serviced as top priority. We only clean the inside windows, molding and window stool. All other parts of the windows are considered to be outside and should you want these areas cleaned as well, you can add additional time to have them cleaned or make the request at the time of booking. (N.B. The outside windows must be within easy and safe reach for the technicians without using stools or ladders to access them.)
POST CONSTRUCTION
We perform detailed cleaning after construction work is completed on a property. However, that does not include the removal of paint, grout or any other spots/marks left behind by the construction crew. If Client needs these marks removed, there would be additional costs (time and supplies) to provide this service AND we recommend that it be requested at the time of booking so that the technicians can be fully equipped when they get to your home, in addition to you getting a more accurate quote based on the scope of work.
PETS
Your pets are members of your family and we respect that. However, if your pet is afraid of vacuums, territorial or overly friendly and will not allow us to do our work, we may suggest that they be placed in areas that we are not working in. Our technicians are not trained to clean pet excrement, which includes cleaning of litter boxes and dog kennels. Our technicians reserve the right to stop cleaning should they feel unsafe at anytime due to pets. If you have pets in your home, our service technicians will do their best to remove as much pet dander as possible, however some will remain and may be visible.
FIREARMS
For our protection and yours, if you have firearms in your home, we ask that all they be stored and locked away prior to our cleaning your home. We will not clean any rooms in which a firearm is visibly present as a precaution. Please do not leave firearms under pillows or mattresses as they pose a danger when we are changing linen on beds.
INSECTS
Insect infestation can be a problem and may prevent us from cleaning your home. If an infestation of ants, termites, roaches, fleas, bed bugs, etc. is encountered, we will not clean until the problem has been rectified by an exterminator. Professional exterminators will ensure that the insecticide, that is toxic to our health, has been properly removed from your home. Please do not expect us to clean up dead insects that you’ve sprayed (i.e. ants, etc.). We will leave you a note or call you regarding the problem.
SAFETY
The safety of our employees is extremely important. To decrease the risk of injury to employees we are unable to move heavy objects, flip mattresses, etc. We are unable to clean up vomit, blood, urine or excrement, or remove mold from vents, surfaces, floors, ceilings, etc. If an employee feels that their personal safety is in danger, and the employee must leave the job site, the Client is still responsible for the full cost of the job.
DISTRACTIONS
It is important for us to have access to every area of your home that we will be cleaning. In doing so, we need to work freely and without distractions. Excessive talking (beyond cleaning instructions) prevents us from being 100% focused.Every effort is made to work safely and cautiously, and we cannot assume liability for injury to others. We kindly ask that you, your children and pets remain out of the rooms that we are cleaning in order to prevent safety hazards (contact with cleaning products, tripping over buckets, caddies, vacuum cords, etc.).
ESTIMATES
For estimates done sight unseen, this estimate is based on condition discussed. If for any reason the home is not as depicted or would require extra time, you will be asked to approve the extra time needed or can choose to stay within your estimate, understanding it will be left incomplete.
Additional time may needed if, but not limited to, the following conditions are met upon arrival:
1. If there's too much garbage to pick up and throw away. (many garbage bags that require many trips when disposing)
2. Walls with too many stains (if wall cleaning is requested)
3. If the team is required to move furniture or throw things (if you requested "move out / move in cleaning"). N.B. Technicians have a 10 lbs weight limit on items they need to lift
4. If any rooms, bathroom or kitchen is extremely dirty and requires to much more time.
5. If there are many dishes to wash.
6. If additional service is requested that was not requested at the time of booking
7. If there is a lot of items on a surface (more than 5 - 10 items and depending on size)
8. If Client wants personal belongings and clothes sorted and organized along with cleaning
If Client chooses to stay within the estimate, Client may indicate to technicians present the areas they wish Cleancation to direct our efforts for the time remaining. If not, Cleancation reserves the right to prioritize tasks that presents your home in the best way possible and as staying within the estimate allows.
While we always do our best to provide our services within the estimated time, we cannot guarantee that the service will be completed within the estimated time and including all services requested by Client.
Please note that basements are not included in the square footage of a home and requires an additional cost if needs to be cleaned.
SKIPPED OR MISSED CLEANING VISITS
Our charges are based on the type of visit you schedule. Weekly rates are for weekly cleanings. Biweekly rates are for biweekly cleanings. If you skip a cleaning, you will be charged the rate for the next frequency of service if it takes additional time to complete your cleaning.
BILLINGS
Cleancation accepts all Major Credit Cards as forms of payment.Processing credit or debit payment will take place immediately following all appointments. Cleancation reserves the right to use billing information provided by customer at any point after services to pay for any unpaid or overdue invoice(s). Invoices aged over 90 days will be sent to collections.
Cleancation reserves the right to refuse service when an outstanding balance is due and when payment is not provided for the regular service. Cleancation reserves the right to charge a 10% late fee for all invoices 24 hours past due.
Cleancation does not provide refunds or discounts for cleanings performed that have items on our cleaning checklist that a customer claims are missed. Cleancation will happily return to the place of service at no charge and address any concerns in a timely manner to ensure your satisfaction. It is the customers responsibility to notify Cleancation within 24 hours of the cleaning if any aspect cleaning that was not done to their satisfaction to for the job to be redone. Cleancation cannot be responsible for things that might happen in the place of several days or weeks after the initial cleaning was performed. Refusal of return for a reclean deems service complete and no further compensation will be issued.
RESCHEDULING AND CANCELLATION TERMS
In the event the Client wants to reschedule, we require that a 72 hour notice is given to Cleancation. If Client wants to cancel, we require that a 48 hour notice is given to Cleancation. Cancellations on the same day of service for any reason will be charged the full cost of service. All cancellations must be made via telephone. We cannot guarantee that emails will be delivered to us on time so we recommend calling for rescheduling and cancellations.
Only the processing fee will be charged for services cancelled at least 48 hours before the scheduled cleaning. If notice is given within 48 hours and at least 24 hours before cleaning, Cleancation will charge an inconvenience fee equivalent to at least 50% of the cleaning cost to properly compensate workers for their time. For notices given within 24 hours, on the day of or during the cleaning (due any reason and due to no fault of ours), no refund will be given.
SOLICITATION OF STAFF
By using our services, you agree not to solicit for hire any staff member introduced to you by Service for any home-related service. If you are found to have solicited one of our staff, please be advised that our referral fee is $5,000.
FEES
Hourly fees are billed by labor hour, e.g., one cleaner for one hour = one labor hour; two cleaners for one hour = two labor hours. We reserve the right to adjust our rates and policies at any time. State law requires us to collect sales tax and this is in addition to our fees. Tips are always appreciated but not required. Feel free to add your tip to your payment during checkout or leave cash in marked envelope.
DAMAGES
Accidents do happen. If we are responsible for damages to your home or items in your home, we will leave a note for you the day of the cleaning. We make every attempt to repair, replace or pay for any items that we have damaged.
We will not assume liability for pre-existing damages, scratches, dings in windows, paint, furniture, floors, walls, etc. or items not secured in a proper manner (e.g. heavy pictures hanging from thumb tacks, not anchored properly to walls). Items of monetary or sentimental value should be put away on the day of cleaning and/or cleaned by home owner.
All surfaces (e.g. marble, granite, hardwood floors, etc.) are assumed to be sealed and ready to be cleaned without causing harm/damage when common cleaners are used.
RELEASE OF LIABILITY
Should you decide you would like us to clean items of monetary or sentimental value (>$100) e.g., items within curio cabinets, etc., the following will apply: Client hereby releases Cleancation from all liability arising out of cleaning these item(s). Client understands that he/she is completely responsible for repairing or replacing any damaged item(s) even if Cleancation may have caused the need for repair or replacement.
WEAR AND TEAR
The longer we live in our homes, the more wear and tear builds up in it. Baseboards, bottom of showers and tubs, mold/mildew, excessive build-up of water spots and soap scum on glass shower doors, worn flooring, grout, window tracks, etc. are all areas where wear and tear will impact our cleaning results. These areas may take more than one cleaning to improve in appearance or may not come clean at all.
ARRIVAL TIME/HOURS
Our hours of operation are from 8:00 a.m. to 6:00 p.m. Our technicians arrive at our first house between 8am and 8:30am, and the last house by 4:00 p.m. Unless you are our first cleaning of the day, we are unable to guarantee an exact arrival time. However, we can provide you with a 2-hour window of our estimated arrival time if you call the office the day before your cleaning.
Please allow us the flexibility of scheduling our arrival between 8 a.m. and 3:00 p.m. We will strive to meet your requested arrival time, but we cannot guarantee it. If you want to wait for us to arrive, please be home during the estimated window of time to let the cleaner(s) into your home. If no one is home or we are turned away for any reason a cancellation fee will be charged (see Cancellation Policy.)
HOLIDAYS AND CLOSING
Our office is closed and there will be no cleanings scheduled on the following holidays:
New Year’s Day
Martin Luther King Day
Memorial Day
Independence Day
Labor Day
Veteran's Day
Thanksgiving Day
Christmas Day
We do not work on days when the snow emergency level exceeds 1.
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