In the event the Client wants to reschedule, we require that a 72 hour notice is given to Cleancation. If Client wants to cancel, we require that a 48 hour notice is given to Cleancation. Cancellations on the same day of service for any reason will be charged the full cost of service. All cancellations must be made via telephone. We cannot guarantee that emails will be delivered to us on time so we recommend calling for rescheduling and cancellations.

Only the processing fee will be charged for services cancelled at least 48 hours before the scheduled cleaning. If notice is given within 48 hours and at least 24 hours before cleaning, Cleancation will charge an inconvenience fee equivalent to at least 50% of the cleaning cost to properly compensate workers for their time. For notices given within 24 hours, on the day of or during the cleaning (due any reason and due to no fault of ours), no refund will be given.