Special Content Edition with Julian Carle
Focus on the customer in business is not a new concept, however where the focus lies has changed over the years. Join Julian as he takes you on the journey of the customer – from Customer Service, through to Customer Experience (or CX as it’s commonly referred to), and where he thinks focus on the customer is shifting to next. Julian also introduces some frameworks and diagnostic tools to enable you to have a look at what you are currently doing, and where you can improve and add value to the customer and your connections in the future.

Season Finale
50 Episodes of a podcast is a great achievement, but more importantly, 50 episodes provide a lot of great conversations to learn from. Join Julian as he reflects on some of the key themes and messages he has learned from speaking with leaders and business authors throughout Season 1.

Jason Cunningham is Director and Head of Business Advisory at The Practice, a holistic financial services firm providing a full suite of Business Advisory and Personal Wealth Advisory services across business consulting, accounting, tax, financial planning, mortgage broking, insurance, and superannuation.

Jen Jackson is the author of How to Speak Human, A Practical Guide to Getting the Best From the Humans You Work With. Jen is also the Managing Director of Jaxzyn, a company who provide engagement consulting and communication design to pioneering corporate leaders who want to change the future of work. As Jen puts it, she spends her days chatting, caffeinating and strategising with co-conspirators (aka clients) from around the world. Making her way from farm to city, Jen champions humans of all stripes (and plaids).

Emma Bannister is the founder and CEO of Presentation Studio, as well as the author of Visual Thinking – How to transform the way you think, communicate and influence with presentations. Emma thinks in pictures and stories. She is an expert at transforming the written word into visual masterpieces that matter more. As a highly sought-after creative, workshop facilitator and keynote speaker, she is passionate about presentations and presenting big and beautiful ideas.

Join Julian in a special content episode as he shares his ideas on the importance of setting expectations as a leader. This is our first content episode for Season 2, and it is also the first content episode that has been specifically designed to be a part of our Curriculum Ecosystem. Setting expectations is one of the most important things a leader can do to make sure they are getting the most from their teams and importantly, from themselves. During the episode Julian explores the concept of setting expectations from 3 perspectives – Self, Manager and Team. He also encourages you to participate in some activities to help you set expectations this way.

Scott Stein is the author of Leadership Hacks – Clever Shortcuts to Boost Your Impact and Results. Scott is a certified speaking professional, mentor, CEO and Director who works with leaders to help them implement fast track strategies to improve results. He has worked with thousands of leaders from CEOs and front-line managers to small business owners to identify ways to make a difference to the people they manage and the tasks they undertake.

Jayne Ward is the Group Head of Performance, Remuneration & Payroll at Australia Post – an organisation which has over 35,000 employees. Jayne is passionate about making a difference by creating and implementing tailored strategies that work for the business by developing a values led culture, filled with high performing teams. In 2017 and 2018 Jayne achieved LinkedIn Power Profile status within the HR space, and has one of the most viewed profiles in Australia.

Donna McGeorge is the author of The 25 Minute Meeting – Half the Time, Double the Impact As Speaker, Author and Mentor, Donna McGeorge helps organisations, executives and leaders adapt to the disruption of the traditional working model and embrace both the now of work and future of work anywhere, anytime. She empowers managers to create work environments, interactions and relationships that engage employees and make them want to show up, play nicely, and get the work done.

Customers are the lifeblood of any business and we should always be looking at how we can stack the value we are providing to them. During this content episode, Julian will explore each of the 5 levels of Customer Value:
1. The product or service that you provide

2.The experience your customers have when they engage with you

3. The results your product or service delivers to them

4. Becoming a trusted advisor

5. Becoming a strategic partner

Jeremy Nichols is the author of The Power of Culture – How to transform your organisation through the one thing that is hard to overlook and difficult to shift. As the owner of the boutique consultancy Composure, Jeremy helps organisations to create cultures and develop their leaders to improve the growth and performance of their organisations, teams, and individuals.

Bryan Whitefield is the author of Winning Conversations – How to turn red tape into blue ribbon With over 30 years of experience across engineering, financial services and management consulting Bryan has helped thousands of executives achieve their goals. His passion is for making the difficult and complex doable. He has authored books on decision making and influencing, and has featured in The Weekend Australian, News.com.au, CEO World Magazine, CMO Magazine, HR Director and myriad other publications, podcasts and radio interviews.