Everything You Need to Know

Clear answers to help you understand how we lease, manage,

and maximise your property.

What is XGEM Property Management and what do you do?

XGEM Property Management is a dedicated residential property management agency helping landlords across the region maximise the return on their investment properties — stress-free. We handle everything: finding quality tenants, collecting rent, coordinating maintenance, managing inspections, and staying on top of legislation so you don't have to.

Why should I choose XGEM over managing my property myself?

Self-managing can seem cost-effective, but most landlords find it quickly becomes a second job. XGEM Property Management gives you your time back while protecting — and often improving — your investment. Our experience means fewer vacancies, better-quality tenants, faster rent collection, and proactive maintenance that prevents costly repairs down the line.

Why should I choose XGEM over another property manager?

We're a boutique agency, which means your property is never just a number to us.

You'll have direct access to your dedicated property manager — not a call centre.

We combine personal service with sharp market knowledge, thorough tenant screening, and transparent communication. Our goal is simple: to make owning an investment property feel effortless.

How will I stay informed about my property?

We believe in proactive, clear communication. You'll receive routine inspection reports, financial statements, and prompt updates on any significant matters. We keep you informed without overwhelming you — so you always know what's happening without having to chase us.

Do I need to worry about keeping up with landlord legislation?

No — that's our job. Residential tenancy laws change regularly, and non-compliance can expose landlords to significant financial penalties. XGEM stays current with all relevant legislation and ensures your property and tenancy agreements are always compliant.

What insurances should I have as a landlord?

We strongly recommend landlord insurance in addition to standard building insurance. Landlord insurance can cover loss of rent, tenant damage, and legal liability. We're happy to discuss what's appropriate for your situation and point you in the right direction.

Do you guarantee results?

Yes — we stand behind our process with a clear performance guarantee.

If we’re unable to secure a tenant within 14 days from your first open inspection, we will waive our entire leasing fee.

Terms and conditions apply.

How do I know if you’re better than my current property manager?

Most properties don’t underperform because of the market — they underperform because of how they’re positioned.

The difference comes down to strategy.

We don’t follow a one-size-fits-all approach. Every property is assessed, positioned, and marketed based on current demand, timing, and tenant behaviour.

If your property has experienced longer vacancy, lower rent, or reactive management, there’s a strong chance it hasn’t been operating at its full potential.

We’re happy to provide a second opinion and show you exactly what we would do differently.

What is the timeline to lease my property?

We move quickly, while ensuring everything is set up properly for the best result:

- Strategy call: within the next business day

- Preparation: a few days for inspection, strategy, and marketing setup

- Go live: launched with the right positioning

- First inspection: typically within 2–4 days

From there, we focus on generating strong early interest and securing a quality tenant — often within the first 1–2 weeks.

How do you maximise my rental income?

It’s not about listing higher — it’s about positioning smarter.

We combine pricing strategy, presentation, and targeted marketing to create competition early in the campaign.

That’s what drives stronger rental outcomes — without extending vacancy.

How do you ensure a quality tenant?

We prioritise quality over speed.

Every application is carefully assessed based on rental history, financial stability, and overall profile — not just who applies first.

The goal is a tenant who pays on time, looks after the property, and stays longer.

How do you reduce vacancy?

Vacancy is often a result of poor launch strategy, not market conditions.

We focus heavily on the first 7–10 days — where most genuine tenant demand exists.

By aligning pricing, presentation, and timing, we create strong early momentum and reduce days on market.

How do you handle maintenance?

We take a proactive, considered approach.

All maintenance is assessed before action is taken. We work with trusted trades and focus on resolving issues efficiently while protecting your asset.

You’ll always receive clear recommendations before major decisions.

How often will I hear from you?

Clear, purposeful communication is a core part of our service.

During leasing, you’ll receive regular updates.

Once tenanted, communication becomes streamlined — you’ll be contacted when it matters.

You’ll also have 24/7 access to your owner portal for real-time updates and reports.

Do I need to sign a lock-in contract?

No — we don’t lock clients into long-term agreements.

We believe our service should earn your business through results, not contracts.

If you’re not satisfied, you’re free to leave.

What fees do you charge?

Our management fees start from just 4.95% of your weekly rent — one of the most competitive rates available without compromising on service.

This covers the ongoing day-to-day management of your property.

Additional fees (such as leasing fees or lease renewal fees) are clearly outlined in our management agreement — no hidden surprises. Contact us for a tailored fee proposal.

Can I switch to XGEM if I'm unhappy with my current manager?

Yes, and we make it easy. Once you appoint us as your new agent, we handle the transition — including issuing the required notice to your current manager and communicating with your tenant.

You don't have to do a thing.