Copilot & Agent
Smart AI for Sales and Customer Service
Augment your Team with CLOOPEN.AI
+30%
mprove Conversion Efficiency
+8.5%
High-Value Customer Retention
-60%
Reduce Enterprise Costs
Smart AI for Sales and Customer Service
Virtual Agent
Measurable Workflows
Analyze customer interactions, measure self-service performance, and
pinpoint cost-effective automation
Service Workflow Construction
Transform analytical insights into intelligent workflow automation by
identifying genuine customer needs and enabling rapid deployment of
tailored service processes
Semantic Recognition
LLM-powered semantic comprehension accurately identifies user intent,
minimizing agent escalation rates.
Insight Agent
High-impact Dialogue Mining
Extract high-impact conversational best practices from historical
conversation data based on conversation effectiveness to boost
conversion rates.
High-frequency Question Mining
Rapidly surface prevalent customer pain points from massive
conversation datasets, enabling rapid deployment of tailored service processes.
Dynamic Analytics Dashboards
Freely build dashboards with different styles and data combinations to
efficiently gain insights into actual conversation data.
Quality Management Agent
LLM-powered Semantic Quality
Management
In customer service risk management, LLM to deepen contextual
comprehension, identify concealed and complex compliance violations,
and precisely pinpoint policy breaches.
Conversational Workflow Auditing
Enforce adherence to business protocols through automated workflow
compliance checks, ensuring agent communication aligns with
predefined SOPs to maintain service standardization.
Insight Analytics Dashboard
Clear quality control dashboards provide at-a-glance audit findings
visualization with full-process traceability
Coach Agent
Training Dialogue Mining
LLM-powered extraction of scenario-specific coaching materials
(dialogue strategies, scripts) from massive conversation corpora.
Question Bank Generation
Leverages LLM capabilities to intelligently generate exam questions from
document materials, reducing question creation cost and complexity
Personalized Coaching
Builds agent competency profiles by analyzing learning, practice,
assessment, and communication data to deliver adaptive training
scenarios
Agent Copilot
Real-Time Strategy
Discover winning behaviors, provide real-time golden phrases and
process navigation for agents throughout the entire conversation.
Real-time Quality Assurance
Assist agents in identifying high-risk clients throughout the conversation,
conduct real-time early warning and intervention to help enterprises avoid
related risks.
Smart Auto-Fill & AI Summary
Automatically capture customer information and populate forms.
Generate customizable conversation summaries in real time, minimizing
average handling time (AHT).
Knowledge Copilot
Document Scripts
Removes AI trainer dependency. One-click bulk upload enables LLMs to
auto-generate enterprise script libraries from documents, instantly
deploying structured response assets.
Semantic Search
Quickly locate knowledge from complex documents and instantly retrieve
expert answers using natural language.
Knowledge Recommendation Copilot
In the online customer service system, quickly find suitable answers
for agents to improve service efficiency.
Smart AI for Sales and Customer Service
Virtual Agent
Measurable Workflows
Analyze customer interactions, measure self service performance, and
pinpoint cost-effective automation
Service Workflow Construction
Transform analytical insights into intelligent workflow automation by identifying genuine customer needs and enabling rapid deployment of
tailored service processes
Semantic Recognition
LLM-powered semantic comprehension accurately identifies user intent, minimizing agent escalation rates.
Insight Agent
High-impact Dialogue Mining
Extract high-impact conversational best practices from historical conversation data based on conversation effectiveness to boost
conversion rates.
High-frequency Question Mining
Rapidly surface prevalent customer pain points from massive conversation datasets, enabling rapid deployment of tailored service processes.
Dynamic Analytics Dashboards
Freely build dashboards with different styles and data combinations to efficiently gain insights into actual conversation data.
Quality Management Agent
LLM-powered Semantic QualityManagement
In customer service risk management, LLM to deepen contextual comprehension, identify concealed and complex compliance violations,
and precisely pinpoint policy breaches.
Conversational Workflow Auditing
Enforce adherence to business protocols through automated workflow compliance checks, ensuring agent communication aligns with
predefined SOPs to maintain service standardization.
Insight Analytics Dashboard
Clear quality control dashboards provide at-a-glance audit findings visualization with full-process traceability
Coach Agent
Training Dialogue Mining
LLM-powered extraction of scenario-specific coaching materials (dialogue strategies, scripts) from massive conversation corpora.
Question Bank Generation
Leverages LLM capabilities to intelligently generate exam questions from document materials, reducing question creation cost and complexity
Personalized Coaching
Builds agent competency profiles by analyzing learning, practice, assessment, and communication data to deliver adaptive training
scenarios
Agent Copilot
Real-Time Strategy
Discover winning behaviors, provide real-time golden phrases and process navigation for agents throughout the entire conversation.
Real-time Quality Assurance
Assist agents in identifying high-risk clients throughout the conversation, conduct real-time early warning and intervention to help enterprises avoid related risks.
Smart Auto-Fill & AI Summary
Automatically capture customer information and populate forms. Generate customizable conversation summaries in real time, minimizing average handling time (AHT).
Knowledge Copilot
Document Scripts
Removes AI trainer dependency. One-click bulk upload enables LLMs to auto-generate enterprise script libraries from documents, instantly
deploying structured response assets.
Semantic Search
Quickly locate knowledge from complex documents and instantly retrieve expert answers using natural language.
Knowledge Recommendation Copilot
In the online customer service system, quickly find suitable answers for agents to improve service efficiency.
Proven Success Stories
Customer Service
By Virtual Agent, banking institutions achieve dual optimization of customer experience and operational cost efficiency.
85%
First Contact
Resolution Rate (FCR)
35%↓
Average customer service duration
Business Empowerment
Increase Revenue, Save Money, and Improve the Customer Experience
Improve
Conversion
Efficiency
High-quality mining of top-
performing scripts, strategic
guidance throughout
communications.
Enhance Customer Experience
Quick improvement of employee skills, accelerated information understanding
Reduce Enterprise Costs
Low-cost construction of an enterprise knowledge system from scratch, reducing dependence on technical professionals.
