Home
AI Agents
Virtual gent
QM Agent
Agent Copilot
Insight Agent
Coach Agent
Knowlodge Agent
Products
Call Center
Ticketing
Reporting
Live Chat
AI Bot
Omnichannel
CRM
Monitoring
Knowledge Base
A2P SMS
Pricing
Resources
Blog
FAQS
About Us
Partner With Us
Preview
Contact Us
▼
English
中文 (Chinese)
Home
AI Agents
Virtual gent
QM Agent
Agent Copilot
Insight Agent
Coach Agent
Knowlodge Agent
Products
Call Center
Ticketing
Reporting
Live Chat
AI Bot
Omnichannel
CRM
Monitoring
Knowledge Base
A2P SMS
Pricing
Resources
Blog
FAQS
About Us
Partner With Us
Preview
Contact Us
Tickets
Help you handle customer requests, improve
customer retention and satisfaction
Goes beyond an IT ticketing software
Provide your customers with comprehensive customer service and organize your queries with
ticketing
Goes beyond an IT ticketing software
Provide your customers with comprehensive customer service and organize your queries with
ticketing
Integrated with omnichannel
Gather all your messages in one place and turn
them into tickets and single dashboard, which can
be organized easily
Internal tickets and notes
Create tickets that only your customer support
agents can see. Use them as notes to jot down
important information and share them directly with
your colleagues in the ticket.
Canned messages
Use canned replies to answer common questions
in customer support tickets, and save agent
response time for more complicated tasks.
Knowledge base
Create a knowledge base for customers who
prefer self-service rather than contacting actual
agents, or when agents aren’t available.
Integrated with omnichannel
Gather all your messages in one place and turn
them into tickets and single dashboard, which can
be organized easily
Internal tickets and notes
Create tickets that only your customer support
agents can see. Use them as notes to jot down
important information and share them directly with
your colleagues in the ticket.
Canned messages
Use canned replies to answer common questions
in customer support tickets, and save agent
response time for more complicated tasks.
Knowledge base
Create a knowledge base for customers who
prefer self-service rather than contacting actual
agents, or when agents aren’t available.
Fast & Easy Stable Quality Service
Over
12,000
active clients growing their business with SimpleConnect
Start With
Simple Connect
Today
Get one-stop service, interact with your customers whenever and wherever they prefer
Book a Demo
28-11, Q Sentral, Jalan Stesen Sentral 2, 50470
Kuala Lumpur (Asia Pacific Center)
[email protected]
Products
SimpleConnect
Call Center
Omnichannel
Tickets
CRM
Reporting
Monitoring
Live Chat
Knowledge Base
AI Bot
A2P SMS
Resources
Blog
FAQ
About Us
Partner With Us
COPYRIGHT © 2021 CLOOPEN GROUP HOLDING LIMITED ALL RIGHTS RESERVED. 京ICP备09068088号-4
Created By HL HUB Solutions