Agent Copilot
Real-Time AI Copilot for Sales and Customer Service
Better Business Outcomes with Real-time Guidance
80%
First Contact Resolution (FCR)
20% ↑
Sales Success Rate
10% ↓
Customer Complaint Rate
Better Business Outcomes with Real-time Guidance
80%
First Contact Resolution (FCR)
20% ↑
Sales Success Rate
10% ↓
Customer Complaint Rate
Augment your Team with Cloopen AI
Pre-Call: Build
Enterprise Knowledge Base
Built by analyzing millions of conversations and documents to
capture top agent expertise, it unifies your knowledge sources
and instantly delivers precise responses throughout every conversation.
In-Call: Real-Time Strategy and Precise Triggers
Real-time strategy guidance powered by past success and
business goals—helping every Agent perform like a top expert.
Clear workflow navigation turns complex business logic into confident, seamless customer interactions.
In-Call: Real-Time
Quality Management
Monitor sentiment, sensitive words, and speech rate in real time, correct deviations instantly, prevent risks, and ensure all conversations meet compliance requirements.
After-Call: Smart Auto-
Fill & AI Summary
Automatically capture customer information and populate forms.
Generate customizable conversation summaries in real time, minimizing average handling time (AHT).
Augment your Team with Cloopen AI
Pre-Call: Build
Enterprise Knowledge Base
Built by analyzing millions of conversations and documents to capture top agent expertise, it unifies your knowledge sources and instantly delivers precise responses throughout every conversation.
In-Call: Real-Time Strategy and Precise Triggers
Real-time strategy guidance powered by past success and business goals—helping every Agent perform like a top expert.
Clear workflow navigation turns complex business logic into confident, seamless customer interactions.
In-Call: Real-Time
Quality Management
Monitor sentiment, sensitive words, and speech rate in real time, correct deviations instantly, prevent risks, and ensure all conversations meet compliance requirements.
After-Call: Smart Auto-
Fill & AI Summary
Automatically capture customer information and populate forms.
Generate customizable conversation summaries in real time, minimizing average handling time (AHT).
Unlock Agent Potential Drive Business Growth
Boost
Efficiency &
Productivit
Reduce knowledge searches
by over 95% and manual
input by over 50%.
Improve
Business
Outcomes
Real–time script guidance and
strategy, recommendations
make increase sales success.
Optimize
Agent
Performance
Provide agents with real-time
AI assistance to perform like
experienced professionals.
Enhance
Compliance
Correct deviations and
monitor risks in real time, with
sensitive word detection and
sentiment analysis to ensure
full compliance.
Unlock Agent Potential Drive Business Growth
Boost Efficiency &
Productivit
Reduce knowledge searches
by over 95% and manual
input by over 50%.
Improve Business
Outcomes
Real–time script guidance and
strategy, recommendations
make increase sales success.
Optimize Agent
Performance
Provide agents with real-time
AI assistance to perform like
experienced professionals.
Enhance
Compliance
Correct deviations and
monitor risks in real time, with
sensitive word detection and
sentiment analysis to ensure
full compliance.
Coustomer Stories
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The AI-Powered Retail Advantage
From manual lookups and tedious forms to real-time guidance and automated workflows with Agent Copilot.
First Contact
Resolution Rate (FCR)
80%
Average Handling Time (AHT) for After-Sales Calls
12minutes→ 3minutes
