PRIVACY POLICY

Siobhán Dempsey Coaching (the "Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or engage in our coaching and training services.

1. Information We Collect

We collect information that allows us to provide a high-quality, professional coaching experience. This falls into two categories:

Information You Provide Directly

  • Contact Details: Including your name, email address, and phone number when you fill out a form or book a "Value Session".

  • Professional Information: Details regarding your career, challenges, and goals, which help us tailor the CLEAR Coaching Programme© to your needs.

  • Payment Information: Processed through secure third-party payment providers (we do not store your full credit card details).

  • Communication: Any information you share via email, WhatsApp, or during Zoom sessions.

Information Collected Automatically

  • Usage Data: We may collect information about how you interact with our website, such as your IP address, browser type, and the pages you visit, to help us improve our user experience.

2. How We Use Your Information

We use your data to deliver our services and maintain professional standards:

  • Service Delivery: To provide 1:1 coaching, executive programmes, and group workshops.

  • Administrative Purposes: To manage appointments, process payments, and send follow-up materials.

  • Communication: To respond to your enquiries and provide support throughout your coaching journey.

  • Marketing: If you have opted in, we may send you newsletters or updates regarding new services (you can unsubscribe at any time).

3. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your data based on:

  • Contractual Necessity: We need your data to fulfill our agreement to provide coaching services.

  • Consent: Where you have given us clear permission (for example, to receive marketing emails).

  • Legal Obligation: Where we are required to keep records for tax or accounting purposes.

  • Legitimate Interest: To improve our programmes and protect the security of our website.

4. Data Sharing and Confidentiality

As an ICF-accredited professional, Siobhán Dempsey adheres to strict confidentiality standards. We do not sell or rent your data to third parties. We only share information with:

  • Service Providers: Trusted third parties that help us operate (such as Zoom for sessions, Stripe for payments, or scheduling software).

  • Legal Requirements: If required by law to comply with a legal process or protect the rights and safety of the Company or our clients.

5. Data Retention

We retain your personal information only for as long as is necessary to:

  • Provide our coaching services.

  • Comply with legal, accounting, or reporting requirements.

  • Fulfil our professional obligations under ICF standards.

6. Your Rights

You have specific rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.

  • Rectification: You can ask us to correct any inaccurate or incomplete information.

  • Erasure: You can request that we delete your personal data (the "right to be forgotten"), subject to legal record-keeping requirements.

  • Restriction: You can ask us to stop processing your data in certain circumstances.

  • Portability: You can request that we transfer your data to another organisation.

7. Security

We take the security of your data seriously and use appropriate technical and organisational measures to protect it. However, please be aware that no method of transmission over the internet is 100 per cent secure.

8. Third-Party Links

Our website may contain links to external sites (such as LinkedIn or booking tools). We are not responsible for the privacy practices of these third parties and encourage you to read their individual policies.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

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