PRIVACY POLICY
This policy describes how I, Elle, the sole owner and operator of Own Your Health ("I," "me," or "my"), collect, manage, store, use, and disclose your personal information. It outlines the privacy framework within which I operate and should be read in conjunction with any supplementary privacy policies and implementation procedures that I may introduce or update periodically.
If you disagree with the terms of this policy, please refrain from providing me with your personal information.
YOUR PERSONAL INFORMATION AND PRIVACY
My Privacy Policy explains how I collect, store, use, disclose, and manage your personal information. It also details the physical, electronic, and security measures I employ to protect it. However, by providing personal information through this website, you accept the inherent risks of dealing over the internet and agree not to hold me responsible for any breach of security unless I have violated a law, acted with gross negligence, or deliberately defaulted on my duties to you. I reserve the right to disclose de-identified information about users to third parties. Complaints about privacy matters are taken seriously, and my complaint handling procedure is outlined in this policy.
DEFINITIONS
Information and Records:
This policy covers electronic or physical records but excludes publicly available information and employee records under the Privacy Act.
Personal Information:
Information that identifies you or can reasonably be used to ascertain your identity.
Sensitive Information
Includes biometric, criminal, genetic, health, political, philosophical, and membership-related data.
WHAT TYPES OF PERSONAL INFORMATION DO I COLLECT AND HOLD?
Depending on your interaction with me, I may collect:
Your name, gender, and date of birth
Email address, occupation and job title
Business information
Technology used to access my services
Residential or mailing address
Phone numbers
Government-related identifiers
Passport and visa details
Bank account or financial details
You may refuse to provide personal information, which could affect my ability to meet my obligations to you or others. Anonymity or pseudonyms may be used but could restrict access to my services.
WHY DO I COLLECT, HOLD, USE, AND DISCLOSE PERSONAL INFORMATION?
I may collect, store, and use your personal information to:
Provide services or information relevant to you
Process service orders
Handle collections and compliance
Assess creditworthiness or employment applications
Create an online profile for my services
Determine eligibility for offers or goods
Respond to inquiries and legal obligations
I may disclose your personal information to:
Related parties or trusted partners
Electronic payment service providers
Government agencies or authorities as legally required
Technology providers and business advisors
External auditors and lawyers
Prospective business buyers
Certain situations allow me to disclose personal information without consent, such as preventing imminent threats to health or safety.
USE OF THIRD-PARTY SOFTWARE
My website may use services and technologies provided by third parties. Your personal information may be collected directly by third-party service providers like:
Google Analytics
Email marketing platforms
Payment processing services
Review their privacy policies to understand how they collect and use your information, which is beyond my control.
DIRECT MARKETING
I may use your personal information for marketing purposes where you've consented (implied or explicit). You may opt out anytime via website contact details or links provided in marketing communications.
CROSS-BORDER DISCLOSURE OF PERSONAL INFORMATION
Personal information submitted on my website may be stored in the Cloud. I may share your information with overseas third parties that provide:
Cloud software and maintenance
Training services
Infrastructure or hardware
By providing personal information, you consent to these disclosures. I am not accountable for non-compliance with Australian privacy laws by overseas recipients.
HOW DO I HOLD AND SECURE YOUR PERSONAL INFORMATION?
I take reasonable steps to ensure the information I collect is accurate, complete, and relevant. Electronic data is protected by access restrictions and passwords, while hard copies are stored securely. Despite security measures, no guarantee can be made against data breaches.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
Requests for access or correction must be submitted in writing. I will respond reasonably promptly, provided granting access:
Does not impact others' privacy
Is not frivolous or unlawful
Is verifiable
I reserve the right to charge reasonable fees and may withhold access until payment.
COMPLAINTS
For complaints or concerns about this policy, contact me via elle@ownyourhealthcoach.com.au. I will respond promptly and professionally.
MORE INFORMATION
For any further questions, contact me directly via elle@ownyourhealthcoach.com.au.
