1. Data We Collect

While GDPR does not apply to animal data, we collect customer information to provide services for their dogs. This includes:

●Customer contact details: name, email address, phone number, and home address.

●Information related to bookings, such as the services required and preferences.

●Technical data collected through cookies, including IP addresses, Google Analytics data, and pixel information for marketing purposes.

●Sensitive information, such as your dog’s medical history, provided with consent when creating a customer account or booking services.

​

2. How We Use Your Data

We use the personal data provided for the following purposes:

●To manage bookings and deliver daycare, grooming, or hotel services.

●To communicate with you about appointments, services, or promotional offers.

●To improve marketing effectiveness using tools like Google Analytics, Google Tags, and Meta Pixels.

●To improve our website functionality and user experience.

​

3. Data Sharing

We use trusted third-party processors to deliver our services, including ProPet Software and Go High Level. While we do not name these processors publicly, they are GDPR-compliant. Your data is not sold or shared for unrelated purposes.

​

4. Your Rights

Under GDPR, you have the following rights:

●Access: Request access to the data we hold about you.

●Correction: Request corrections to inaccurate or incomplete data.

●Erasure: Request deletion of your data when permissible by law.

●Objection: Opt out of marketing communications via the unsubscribe link.

For all requests, contact us at admin@oxfordpetwhisperers.com.

​

5. Data Retention

We retain your data only for as long as needed to provide services and meet legal obligations.

​

6. Data Security

We use appropriate security measures to protect your data from unauthorised access or breaches.

​

7. Cookies

For details on how we use cookies, refer to our Cookie Policy.