Terms and Conditions

We at Artful Reflections are glad you've chosen to start therapy and acknowledge your feelings. It's a big step, and we're proud of you for taking it. We hope you feel proud of yourself too!

Consent and Medical Form:

Before you begin therapy, your therapist will share a consent form and medical form with you. By signing it, you allow us to be your therapy provider and help you get better. Please note that policies on this website or in the consent form can change without notice.

Mental Health Services:

We offer various services like therapy, support groups, workshops, webinars etc., for different concerns and purposes which are booked in advance. The content of the pages of this website is for your general information and use only.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Feel free to give feedback and let us know if something makes you uncomfortable.

Support Groups:

The support groups that we offer are self-help based, and should not be considered as therapy even if they are therapist-led.

Please ensure to go through the ground rules for the same before signing in.

Emergency Services:

Suicide, or ending one’s own life, is a tragic event with strong emotional repercussions for its survivors & for families of its victims. Every therapist’s attempt is to prevent such an unfortunate event from occurring. However, it is an impulsive act & under such unpredictable circumstances, a therapist or Artful reflections cannot be held liable for it.

Please note, Artful reflections is not a crisis intervention center & therefore does not provide emergency services. Services are rendered only during the scheduled sessions. Clients who have an emergency must use local & available emergency resources.

Appointments and Cancellations:

All session payments must be made in advance within 12 hours of booking to confirm the appointment. If payment is not received in time, the slot may be given to someone else who has completed the payment. We accept payments through UPI apps like GPay, PayTM, PhonePe, and direct bank transfer.

Upon payment, please share the screenshot of the payment with your therapist with the transaction ID for confirmation of slot.

Reschedule Policy:

You can reschedule sessions for free if you notify your therapist or Artful Reflections more than 24 hours in advance. No refunds will be issued for cancellations or reschedules made less than 24 hours before the session, and these will be considered last-minute cancellations.

If you do not join the session within 15 minutes of the scheduled start time, it will be considered a no-show, and no refunds or reschedules will be provided. A new slot must be booked, and payment must be made again to confirm the new slot. If the therapist needs to reschedule, you will be informed in advance.

However, we do understand at times there is an emergency and you might need to reschedule closer to the session. We might give relaxations in these cases, it will be taken on a case-to-case basis. Artful Reflections will take the final call.

Further if the counsellor reschedules, they will ensure the session is rescheduled at no cost at the earliest convenient time. If a counsellor joins late, it is their responsibility to take a full session.

Refund Policy:

No refunds will be issued for cancellations or reschedules made less than 24 hours before the session or if you do not join the session within 15 minutes of the scheduled start time.

Refund Process:

You can submit a request for refund by mailing us at artfulreflections.net with your name, transaction ID, amount and your grievance.


We try to respond to any request for refund within ten (10) working days of receipt of request.

Further, if you purchase a package, the refund will be made to you based on the unutilized sessions. The deduction of the amount will be based on the actual used sessions and the package slab for those number of sessions used.

Confidentiality:

All sessions are private and confidential. The only record of the session will be the therapist's notes, which are for the therapist's use (exceptions to this are mentioned in the next sections). Your personal information will not be shared without your explicit consent.

Please use a secure connection in a quiet, private space for consultations. Recording sessions (audio or video) is not allowed without explicit consent. Any breach of confidentiality through technology is not the responsibility of either the client or the therapist.

Mental Health Act:

All health professionals providing care or treatment to a person with mental illness shall have a duty to keep all such information confidential which has been obtained during care or treatment with the following exceptions, namely:

(a) release of information to the nominated representative to enable them to fulfill their duties under this Act;

(b) release of information to other mental health professionals and other health professionals to enable them to provide care and treatment to the person with mental illness;

(c) release of information if it is necessary to protect any other person from harm or violence;

(d) only such information that is necessary to protect against the harm identified shall be released;

(e) release only such information as is necessary to prevent threat to life;

(f) release of information upon an order by concerned Board or the Central Authority or High Court or Supreme Court or any other statutory authority competent to do so;

(g) release of information in the interests of public safety and security;

(h) information accessible to the administration team of Artful Reflections for smooth functioning of the organization;

(i) information accessible to supervisors of therapists to ensure quality of sessions is maintained for all clients (no identifiable details will be shared).

Minors:

If you are under 18, before we start therapy we need a signature on a consent form by a legal adult, which may or may not be your parent. Further, your parents may have the right to see your treatment records. We usually provide parents with general information unless there is a high risk of harm. Consent will be requested for minors, and discussions will be held with the minor before sharing information with parents.

Interaction Beyond Sessions:

Our relationship will remain professional and therapeutic. To preserve this, we will not engage in personal or business relationships with clients. Communication outside sessions will only pertain to only session specific details. However, this interaction will be limited and the therapist will try to respond within 24-48 hours if deemed necessary.

The therapists will not add you to their personal social media pages, in case you follow Artful Reflections on any social media site, please know we are not going to engage in conversations related to session, therapist or any similar things. The content is not intended as a substitute for therapy or professional advice.

Participation in Litigation:

We will not voluntarily participate in legal matters involving clients unless agreed upon at the beginning of the therapeutic relationship. Should we be subpoenaed, clients agree to reimburse us for our time and expenses.

Contact Information:

For any doubts or inquiries, please reach out to us at

Artful Reflections

This is not a CRISIS PREVENTION firm

Copyright©2024 | All rights reserved | Privacy Policy | Terms and Conditions | Sitemap