Rarely. What vendors often mean is "we don't offer a pre-built connector" or "it's not a standard feature." Most modern systems have APIs, database access, or file export capabilities that can be leveraged for integration. During our feasibility review, we assess the technical options, associated risks, and cost-benefit trade-offs. In many cases, we've successfully integrated systems that vendors claimed were incompatible.

We design integrations with your internal capabilities in mind. For organizations with strong IT teams, we can build solutions they can support and extend. For leaner operations, we create "set and forget" integrations with monitoring dashboards and clear escalation paths. We always provide runbooks, documentation, and knowledge transfer and can offer ongoing support packages if you prefer to keep complex troubleshooting external.

We mitigate this through robust design, comprehensive logging, and precise documentation. Every integration includes monitoring that alerts your team to failures, and runbooks that guide troubleshooting and recovery. We also build in redundancy, such as queuing mechanisms that prevent data loss during outages. Many clients opt for a retained support arrangement in which we provide rapid response to integration issues.

Yes. We design integration architectures using reusable patterns and middleware platforms that can accommodate additional systems without requiring a complete rebuild. When you add a new CRM, accounting tool, or operational system, we can extend the existing integration framework rather than starting from scratch. This approach protects your investment and reduces the cost and risk of future expansion.