Yes. We've handled multi-tier commission structures with bonuses, clawbacks, team splits, quality adjustments, and client-specific rules. The key is documenting the logic clearly, building it into transparent calculation engines, and creating audit trails so disputes can be resolved in minutes, not days. If a human can calculate it (even if it takes hours), we can automate it.

That's our speciality. We build data pipelines that pull from your dialler (call volumes, talk time), CRM (conversions, pipeline), quality tools (scores, compliance), and payroll systems (commissions, attendance). The result is a single dashboard that shows the whole picture—performance, quality, and financial metrics in one place, updated in real time.

We design commission and reporting logic to be configurable, not hard-coded. When you onboard a new client or launch a new campaign, your operations team can adjust rules, thresholds, and reporting views without requiring developer intervention. We provide the framework; you control the business rules.

By making calculations transparent and traceable. Agents can see precisely how their commission was calculated, with drill-down views to individual calls or conversions. When disputes arise, managers have audit trails that show the source data and applied rules. This speeds up resolution and builds trust, while automated calculations ensure payroll runs on time every cycle.