Frequently Asked Questions
Where is your office located?
Resilient Heart Therapist is 100% online, meaning we don't have a physical office that you will be coming to for sessions. It’s important for you to have a quiet space where you can feel safe and comfortable speaking, that also has a good enough internet connection.
What are your hours?
We typically see clients Monday-Friday, between 8am-7pm. Hours vary by each clinician.
How long are sessions?
Sessions are approximately 50-55 minutes for individuals, for couples session times can be longer.
How much do you charge?
Cheryl: $200/ per 50-minute session for individuals
Pre-licensed therapists: $175/ per 50-minute session for individuals, $190/ per 60-minute couples therapy session
Do you take insurance?
All therapists are in-network with Cigna and Aetna
How do I set up an initial appointment?
Hit any of the contact buttons on the site, your message will be delivered to us by email and we'll do our best to get back to you as soon as possible. Additionally, you may use the link below to book directly through ZocDoc.
Why would I choose to pay private pay instead of using my insurance benefits?
Some of our clients actually prefer to work with us privately and not involve their insurance at all. This is because in order to use your insurance for counseling, a mental health diagnosis is required, and this gets attached to your record. Insurance can also put limitations on the number of counseling sessions you can have, prior to truly completing the process.
If you do wish to use your insurance but do not have the carriers that we are with paneled, you can contact your insurance provider and ask if they will reimburse you for an out-of-network provider. If so, we can provide you with a monthly or weekly ‘Superbill’ that you then send to your insurance company to receive reimbursement.
What is your cancellation policy?
If you are unable to make it to a scheduled session, please let your therapist know by phone, text, or email at least 24 hours beforehand. Any cancellations outside of the 24-hour window will be charged the full fee (even if you are an insurance client). There can be some flexibility on this policy if you are able to reschedule within the same week. All clients are required to have a credit card on file for cancellations and payments.
What can I expect in a first session?
During our first session, there will be a bunch of questions to get to know you better. We'll start talking about treatment goals and get to know what's most important to you so that therapy can be successful.
With whom do you work?
Our practice works with a variety of folks, who come in with a variety of different challenges. We primarily work with adults and teens, couples and families.
What is your approach?
We love getting to know our clients deeply, we find it to be so important to listen and be present to what you’re saying in the moment so that we can work through it together. Our team is well-versed in modalities such as DBT, EMDR, EFT, IFS, mindfulness-based strategies and somatic therapy.
You can read more specifically about modes of therapy in about them services pages and get a sense of each therapist from their bios under 'Meet The Team' page.
How long will it take?
It’s hard to say! Everyone is different and therefore has different needs. We will work until you’ve reached your goals. We will continually review your progress and check in to see if what we’re doing together is working or not.
How often will we need to have a session?
We often suggest that you meet with your therapist one-time a week. Consistency in weekly sessions leads to better and faster outcomes in our experience.
You can always discuss titrating down to meetings every other week if your symptoms are not life-threatening or majorly severe in any way. This is important to discuss with your therapist if you feel like you don't need as much support, or conversely, need more support.
Good Faith Estimate
You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost.
Under the law, healthcare providers need to give patients who don’t have insurance or who are not using insurance in any capacity, an estimate of the expected charges for medical services, including psychotherapy services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.
You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
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